Senior Customer Support Specialist (Remote)

**Senior Customer Support Specialist (Remote)**Customer Success Salt Lake City, Utah Minimum Experience **Mid-level** JOB TITLE : Senior Customer Support Specialist (Remote)DEPARTMENT : Customer SupportLOCATION : RemoteREPORTS TO : CEOis the #1 mobile-first e-commerce website provider for car dealerships. We are a SaaS company focused on helping dealerships sell cars faster and improve the car shopping experience on any device. We work in a fast-paced environment with an all-hands-on-deck culture. Join us as we disrupt the automotive industry.POSITION OVERVIEW:As a Customer Support Specialist, you will work closely with our customers, listen to their needs and communicate them to our developers, designers, and copywriters.WHAT YOULL DO:* Respond to customer queries in a timely and accurate way, via phone, email or chat* Identify customer needs and help customers use specific features* Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)* Update our internal databases with information about technical issues and useful discussions with customers* Monitor customer complaints on social media and reach out to provide assistance* Share feature requests and effective workarounds with team members* Inform customers about new features and functionalities* Follow up with customers to ensure their technical issues are resolved* Gather customer feedback and share with internal teams* Assist in training junior Customer Support RepresentativesWHAT YOULL BRING:* Previous Automotive Experience required* Experience as a Customer Support Specialist or similar CS role* Some marketing experience is a plus* Excellent communication and problem-solving skills* Multi-tasking abilities* Patience when handling tough cases* Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook, & Google Docs* Jira (required)* ZenDesk (required)WHAT WE OFFER:* Excellent health & dental insurance* Flexible remote work environment* Vacation and paid time off for personal days* A dynamic, ambitious, and fun work environmentLocation Salt Lake City, Utah Minimum Experience Mid-level