J Public Relations, Inc
Senior Account Supervisor, Social Media
J Public Relations, Inc, San Diego, California, United States, 92189
Founded in 2005, J/PR is an international powerhouse public relations agency specializing in hospitality, travel and luxury lifestyle with offices in New York, Los Angeles, San Diego, Nashville, Denver and London. J/PR is a trusted resource for its insider status, next-level strategy, brand partnerships and its in-house social division, which navigates the dynamic media landscape with rigor.
J/PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts, and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality and Hilton Luxury Brands to name a few. Being a part of this international powerhouse agency will connect you to a roster of distinguished hotels, resorts, restaurants, real estate projects, and destinations across the globe, elevating your career. We tell compelling original stories to connect brands to their target audiences. We’re passionate, professional, and purpose-driven.
Who are you?
Creative, collaborative, and social savvy. You keep your finger on the pulse of the ever-changing platform algorithms in the social media landscape and are inspired by top content creators and buzzy influencers. You’re driven, solution-oriented, and focused on achieving goals.
In addition to your success guiding client social strategy, you are a humble leader: no task is too small to roll up your sleeves and dive in when your team members need support. Motivated and passionate, you thrive in a team environment, shine when mentoring, and bring client service to a whole new level. If this sounds like you, then please read on!
The Role
As the Senior Account Supervisor, Social Media you’re an expert in social media marketing, as well as your clients’ businesses. You’re in charge of leading a group of social media account teams, liaising with PR efforts, setting goals for accounts to drive client success and ROI, managing more nuanced client conversations, and looking for ways to improve processes, engagement, and deliverables. Your responsibilities include building and growing strong client relationships, providing strategic direction to the account teams, maintaining the financial health of your accounts, scoping projects and developing staff.
Duties and Responsibilities
Account + Client Management
Lead and inspire digital and PR teams to develop and elevate social media strategies, creative activations, digital marketing strategies and social content pillars for individual client accounts
Oversee the creative output that spans a wide range of social content types, including photography, video, illustration, influencer, and partner content
Work with the account lead to ensure proper execution of approved social media strategies and activations are achieved, with close adherence to timelines and budgets, as well as proactive internal and client-facing communication
Participate in the development of and presentation of client strategies; ideate and implement annual strategies, short-term campaigns, and content to drive engagement and achieve KPIs
Act as a direct liaison with clients on tactical account work; serve as an expert to clients on all social media matters
Oversee influencer relations and campaigns
Mastery of social analytics and social content performance reporting
Paid + Organic Social Leadership
Serve as a lead for paid social media efforts across social media client accounts to make sure organic efforts are supported and maximized with ad spend to increase results. Monitor and maximize results
Provide expertise and oversee tasks and resources associated with paid social execution; recommending ad budgets, flighting for all managed platforms, managing bid strategy, and campaign optimizations, analytics and tracking, ROI and retention recommendations
Oversee one-off paid ideas/opportunities for all clients (i.e. Cyber Monday, Readers’ Choice Awards, link-building, etc.) and implementation by the team
Leadership
Manage entry and mid-level team members on accounts
Provide leadership, guidance, feedback, and coaching to direct report(s) in the agency, conducting check-ins and performance reviews as their manager
Elevate accounts across the J/PR portfolio by providing industry thought leadership
Stay current on new social media content best practices and industry innovations, providing insights to drive agency evolution
Participate in new business efforts
Other
And other tasks, projects, or duties as required
Experience
College Degree or comparable experience required
At least 7 years of client management experience working on large, integrated accounts
At least 4+ years of demonstrated success in leading an account team in the digital / social media industry
Extensive experience managing, motivating, and leading account teams
Adept at managing client expectations as they relate to scope and delivery of service
Prior experience working with the financials of an account in a client-services organization
Ability to collaborate effectively with other agency capabilities to meet common goals
Proficient using tools to measure social media ROI and create reporting such as Hootsuite, Sprout Social, and Google Analytics
Proficient using content management tools such as HeyOrca, Sprout Social, etc.
Proficient implementing paid social media campaigns on Facebook and Instagram
Proficient in Facebook Business Manager, Power Editor, Ads Manager, Microsoft Office, Outlook, Canva
Agency experience preferred
Travel and/or hotel industry experience preferred
Requirements
Ability to travel for client needs - must have a valid passport for international travel
Computer skills, including Microsoft Excel, Word and PowerPoint in a Mac OS environment
Advanced understanding of Instagram, Facebook, X and TikTok
Advanced understanding of Influencer engagement
Excellent oral and written communication skills
Excellent interpersonal skills
Excellent organizational skills
Must be able to identify and resolve problems in a timely manner
J/PR offers a competitive benefits package, including:
Competitive base salary: $88,000 - $92,000, commensurate with experience
Commission opportunities
Year-end discretionary bonus
Monthly Cell Phone Stipend
Company contributions to medical, dental, and vision insurance premiums
401K with employer match
Birthday PTO
Flexible Release Fridays
Hotel trade with our world-class clients (complimentary stays across our entire portfolio)
Hybrid office schedule (2-3 days in office)
Milestone gifts at 1, 5, and 10 years
Annual holiday and summer parties, plus regular socials
Ongoing training and development opportunities
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITYJ Public Relations (J/PR) and 20Two Studio (Studio) strongly support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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J/PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts, and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality and Hilton Luxury Brands to name a few. Being a part of this international powerhouse agency will connect you to a roster of distinguished hotels, resorts, restaurants, real estate projects, and destinations across the globe, elevating your career. We tell compelling original stories to connect brands to their target audiences. We’re passionate, professional, and purpose-driven.
Who are you?
Creative, collaborative, and social savvy. You keep your finger on the pulse of the ever-changing platform algorithms in the social media landscape and are inspired by top content creators and buzzy influencers. You’re driven, solution-oriented, and focused on achieving goals.
In addition to your success guiding client social strategy, you are a humble leader: no task is too small to roll up your sleeves and dive in when your team members need support. Motivated and passionate, you thrive in a team environment, shine when mentoring, and bring client service to a whole new level. If this sounds like you, then please read on!
The Role
As the Senior Account Supervisor, Social Media you’re an expert in social media marketing, as well as your clients’ businesses. You’re in charge of leading a group of social media account teams, liaising with PR efforts, setting goals for accounts to drive client success and ROI, managing more nuanced client conversations, and looking for ways to improve processes, engagement, and deliverables. Your responsibilities include building and growing strong client relationships, providing strategic direction to the account teams, maintaining the financial health of your accounts, scoping projects and developing staff.
Duties and Responsibilities
Account + Client Management
Lead and inspire digital and PR teams to develop and elevate social media strategies, creative activations, digital marketing strategies and social content pillars for individual client accounts
Oversee the creative output that spans a wide range of social content types, including photography, video, illustration, influencer, and partner content
Work with the account lead to ensure proper execution of approved social media strategies and activations are achieved, with close adherence to timelines and budgets, as well as proactive internal and client-facing communication
Participate in the development of and presentation of client strategies; ideate and implement annual strategies, short-term campaigns, and content to drive engagement and achieve KPIs
Act as a direct liaison with clients on tactical account work; serve as an expert to clients on all social media matters
Oversee influencer relations and campaigns
Mastery of social analytics and social content performance reporting
Paid + Organic Social Leadership
Serve as a lead for paid social media efforts across social media client accounts to make sure organic efforts are supported and maximized with ad spend to increase results. Monitor and maximize results
Provide expertise and oversee tasks and resources associated with paid social execution; recommending ad budgets, flighting for all managed platforms, managing bid strategy, and campaign optimizations, analytics and tracking, ROI and retention recommendations
Oversee one-off paid ideas/opportunities for all clients (i.e. Cyber Monday, Readers’ Choice Awards, link-building, etc.) and implementation by the team
Leadership
Manage entry and mid-level team members on accounts
Provide leadership, guidance, feedback, and coaching to direct report(s) in the agency, conducting check-ins and performance reviews as their manager
Elevate accounts across the J/PR portfolio by providing industry thought leadership
Stay current on new social media content best practices and industry innovations, providing insights to drive agency evolution
Participate in new business efforts
Other
And other tasks, projects, or duties as required
Experience
College Degree or comparable experience required
At least 7 years of client management experience working on large, integrated accounts
At least 4+ years of demonstrated success in leading an account team in the digital / social media industry
Extensive experience managing, motivating, and leading account teams
Adept at managing client expectations as they relate to scope and delivery of service
Prior experience working with the financials of an account in a client-services organization
Ability to collaborate effectively with other agency capabilities to meet common goals
Proficient using tools to measure social media ROI and create reporting such as Hootsuite, Sprout Social, and Google Analytics
Proficient using content management tools such as HeyOrca, Sprout Social, etc.
Proficient implementing paid social media campaigns on Facebook and Instagram
Proficient in Facebook Business Manager, Power Editor, Ads Manager, Microsoft Office, Outlook, Canva
Agency experience preferred
Travel and/or hotel industry experience preferred
Requirements
Ability to travel for client needs - must have a valid passport for international travel
Computer skills, including Microsoft Excel, Word and PowerPoint in a Mac OS environment
Advanced understanding of Instagram, Facebook, X and TikTok
Advanced understanding of Influencer engagement
Excellent oral and written communication skills
Excellent interpersonal skills
Excellent organizational skills
Must be able to identify and resolve problems in a timely manner
J/PR offers a competitive benefits package, including:
Competitive base salary: $88,000 - $92,000, commensurate with experience
Commission opportunities
Year-end discretionary bonus
Monthly Cell Phone Stipend
Company contributions to medical, dental, and vision insurance premiums
401K with employer match
Birthday PTO
Flexible Release Fridays
Hotel trade with our world-class clients (complimentary stays across our entire portfolio)
Hybrid office schedule (2-3 days in office)
Milestone gifts at 1, 5, and 10 years
Annual holiday and summer parties, plus regular socials
Ongoing training and development opportunities
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITYJ Public Relations (J/PR) and 20Two Studio (Studio) strongly support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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