IT Support Specialist, NYC New York City, NY

**IT Support Specialist, NYC****New York City, NY****Mission**The IT Support Specialist will be a member of the IT Support Engineering team and will work with users globally to improve productivity by resolving technical issues and help ensure the best possible user experience is being provided. You will provide exceptional customer service in your interactions to all Brickster's through tickets, walkups, pings, and in every interaction.**Outcomes*** You will support our core platforms - user support, ticketing, procurement, and provisioning* Document all processes and update current documentation for the established process* Complete and document assigned project work and provide updates to ensure accuracy* Work with other Information technology team members to improve efficiency by implementing new processes, tools, and automation* Be an ambassador for the IT organization with our internal customers* Provide the very best customer service experience for all employees with your knowledge in technology, abilities resolving support requests, educating, and sharing knowledge with our workforce* Maintain the asset inventory system and ensure all hardware/software allocations are logged**Competencies*** Experience working on a high volume ticketing system (+1500 PM)* Experience supporting customer IT needs within a global team supporting multiple regions and time zones* In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Chrome OS, Windows 10, and SaaS applications (Okta, Google Workspaces, O365)* Provide other services to reduce tickets and ticket closure times* Work with partners to find efficiencies and implement improvements to our internal systems* Working knowledge with securing/management of endpoints using JAMF / InTune**Benefits*** Comprehensive health coverage including medical, dental, and vision* 401(k) Plan* Equity awards* Flexible time off* Paid parental leave* Family Planning* Gym reimbursement* Annual personal development fund* Work headphones reimbursement* Employee Assistance Program (EAP)* Business travel accident insurance**About Databricks****Our Commitment to Diversity & Inclusion**At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.