IT Support Specialist, New York

Atelier Ten is an environmental and lighting design consulting firm. We are seeking a full-time IT Support Specialist to join our New York office. The IT Support Specialist will report to the Chief Information Officer (CIO) and provide basic system administration and end-user helpdesk support across multiple offices. We are looking for a confident and skilled professional with excellent communication skills, a roll up the sleeves and get the job done mentality, and the ability to execute tasks with minimal supervision.**Core responsibilities*** Provide end-user hardware, software, and network access support with an emphasis on customer service and formulation of effective and efficient solutions.* Perform general support and network administration (including backups, security management, user account management, e-mail systems, network connectivity, office systems, and applications support).* Monitor data center health using preexisting management tools and respond to hardware issues as they arise; Maintain servers as needed.* Desktop/laptop build-outs, configuration, support, and maintenance.* Purchase software and hardware in coordination with CIO and local office managers* Roll out hardware and software (including license management) in coordination with local office managers to ensure optimal deployment of resources.* Perform routine/scheduled audits of systems (including all backups), hardware, and software.* Assist in the maintenance of IT infrastructure and networking to ensure optimum availability* Regularly communicate project status, activities, and achievements.* Develop and document policies, technical tools and procedures.* Other IT-related duties as assigned.**Qualifications*** Bachelors or Associates degree in an IT-related field or commensurate experience* 3+ years IT support experience including Microsoft environment, network administration and helpdesk* Proven IT work experience and requisite internal customer service skills* Engaging individual, who listens well, is responsive, solutions focused and results oriented* Superb at managing time, prioritizing work, and providing timely responses to stakeholders* English language fluency (both spoken and written) with excellent communication abilities**Required Knowledge*** Office/Microsoft 365* MS Active Directory/Azure* General networking/security* Support in a Microsoft Windows environment* Experience with remote management solutions* Experience with ticketing and documentation systems**Preferred Knowledge*** Fortinet (Router/Switches/Wireless APs)* Sonicwall Endpoints* PDQ Inventory/Deploy* PRTG* Experience using RMM solutions (Ninja RMM preferred)* Bitdefender Gravity Zone* Mimecast* Powershell & Scripting* Certifications (MS/Cisco/etc)**Benefits**Great work-life balance, Competitive pay, benefits, and perks