Manpower Inc
Incident Analyst
Manpower Inc, Des Plaines, Illinois, us, 60019
Our client in the beverage distribution industry is seeking an Incident Analyst to join their team. As an Incident Analyst, you will be part of the Incident Management team supporting all families of business. The ideal candidate will have excellent communication skills, efficient time management skills, and be able to participate in a 7x24 on-call rotation to manage major incidents, which will align successfully in the organization.
Job Title:
Incident Analyst
Location:
Rosemont, IL
Pay Range:
$50 per hour
What's the Job?Participate in a 7x24 on-call rotation to manage major incidentsOwn business impacting events, restoring the environment to normal service operations w/cross-functional partnersEnsure timely communications and updates are provided to key stakeholders for major incidentsDrives root cause analysis activities by conducting meetings to review major and repeatable incidents, identify areas of improvement, assign corrective actions, and monitor corrective actions to completionDevelops and maintains incident and problem management policies, procedures, processes, and documentation related to incident and problem management toolsWhat's Needed?
Bachelor's degree in computer science or related IT field with 3 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management or HS Diploma with 6 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change ManagementITILv4 certified or demonstrate knowledge of ITIL best practicesExcellent communications skillsProficient in Microsoft Office Suite, emphasis on Excel and PowerPoint1 - 3 years Incident Management ExperienceWhat's in it for me?
Opportunity for extension or conversion to FTEChance to work with a leading company in the beverage distribution industryCompetitive pay rate of $50 per hourOpportunity to participate in a 7x24 on-call rotation to manage major incidentsChance to work with a diverse range of technologies and groupsIf this is a role that interests you and you'd like to learn more, click apply now and Barbara Beil will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
-creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title:
Incident Analyst
Location:
Rosemont, IL
Pay Range:
$50 per hour
What's the Job?Participate in a 7x24 on-call rotation to manage major incidentsOwn business impacting events, restoring the environment to normal service operations w/cross-functional partnersEnsure timely communications and updates are provided to key stakeholders for major incidentsDrives root cause analysis activities by conducting meetings to review major and repeatable incidents, identify areas of improvement, assign corrective actions, and monitor corrective actions to completionDevelops and maintains incident and problem management policies, procedures, processes, and documentation related to incident and problem management toolsWhat's Needed?
Bachelor's degree in computer science or related IT field with 3 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management or HS Diploma with 6 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change ManagementITILv4 certified or demonstrate knowledge of ITIL best practicesExcellent communications skillsProficient in Microsoft Office Suite, emphasis on Excel and PowerPoint1 - 3 years Incident Management ExperienceWhat's in it for me?
Opportunity for extension or conversion to FTEChance to work with a leading company in the beverage distribution industryCompetitive pay rate of $50 per hourOpportunity to participate in a 7x24 on-call rotation to manage major incidentsChance to work with a diverse range of technologies and groupsIf this is a role that interests you and you'd like to learn more, click apply now and Barbara Beil will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
-creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.