Gavin de Becker & Associates
IT Support Specialist
Gavin de Becker & Associates, San Antonio, Texas, United States, 78208
Gavin de Becker & Associates
(GDBA)
is a dynamic security firm innovating threat assessment and public figure protection. Our mission aims to protect and enhance the lives of those we serve. From media figures and corporations to universities and women's shelters, GDBA stands on the front line of the assessment, prediction, and management of violence.
We are seeking a full-time IT/InfoSec Support Specialist to work out of our San Antonio, TX office.
Required Qualifications5 years of helpdesk experience supporting a broad range of technology including IT infrastructure, networks, applications, security, and technical supportExtensive customer service experienceExpertise with managing helpdesk ticketing solutionsExperience with software implementation and patch managementExtensive technical experience to troubleshoot the individual components of a computerDemonstrates a persistent problem-solving and efficient approach to technologyMaintains a reliable system for prioritizing tasks and ensuring its completionMust be able to pass our background check and drug screeningDesired Qualifications
Experience with creating knowledge base and documentationExperience with audio video solutions including projectors, mixers, online meeting solutions, and PowerPointStrong customer service background; can interface with internal end users, as well as clientsEssential Job Functions
Responsible for assuring users are provided efficient and timely first and second level supportContinuously assess Helpdesk, Systems, Processes and training for efficiency and improvementsIdentification of trends with trouble tickets and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are foundAbility to manage multiple high priority initiatives in a fast paced highly technical environmentResponsible for the technical support of user devices (laptops, desktops, mobile devices, and desk phones), application software, and related technologies used by employees.Provides support for administrative tasks such as user administration, permissions management, phone system managementProvides application, server. and network support as neededEarnings and Benefits
Base compensation ranges from $60-$70k (commensurate with experience)Long-Term Opportunities: We encourage our associates to develop and deploy their strengths. At GDBA, ideas matter.Benefits :
Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, Paid Time Off, and a 401(k) Retirement Plan.Company Perks :
GDBA offers its associates gym and massage allowances, as well as corporate discount memberships.Nicotine-Free: GDBA is proud to be a nicotine-free workforce.
#LI-AR1
(GDBA)
is a dynamic security firm innovating threat assessment and public figure protection. Our mission aims to protect and enhance the lives of those we serve. From media figures and corporations to universities and women's shelters, GDBA stands on the front line of the assessment, prediction, and management of violence.
We are seeking a full-time IT/InfoSec Support Specialist to work out of our San Antonio, TX office.
Required Qualifications5 years of helpdesk experience supporting a broad range of technology including IT infrastructure, networks, applications, security, and technical supportExtensive customer service experienceExpertise with managing helpdesk ticketing solutionsExperience with software implementation and patch managementExtensive technical experience to troubleshoot the individual components of a computerDemonstrates a persistent problem-solving and efficient approach to technologyMaintains a reliable system for prioritizing tasks and ensuring its completionMust be able to pass our background check and drug screeningDesired Qualifications
Experience with creating knowledge base and documentationExperience with audio video solutions including projectors, mixers, online meeting solutions, and PowerPointStrong customer service background; can interface with internal end users, as well as clientsEssential Job Functions
Responsible for assuring users are provided efficient and timely first and second level supportContinuously assess Helpdesk, Systems, Processes and training for efficiency and improvementsIdentification of trends with trouble tickets and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are foundAbility to manage multiple high priority initiatives in a fast paced highly technical environmentResponsible for the technical support of user devices (laptops, desktops, mobile devices, and desk phones), application software, and related technologies used by employees.Provides support for administrative tasks such as user administration, permissions management, phone system managementProvides application, server. and network support as neededEarnings and Benefits
Base compensation ranges from $60-$70k (commensurate with experience)Long-Term Opportunities: We encourage our associates to develop and deploy their strengths. At GDBA, ideas matter.Benefits :
Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, Paid Time Off, and a 401(k) Retirement Plan.Company Perks :
GDBA offers its associates gym and massage allowances, as well as corporate discount memberships.Nicotine-Free: GDBA is proud to be a nicotine-free workforce.
#LI-AR1