PrismHR
Application Support Analyst, PEO/ASO - Onsite
PrismHR, Chandler, Arizona, United States, 85249
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.
Position Summary
Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.
Responsibilities
Gather information from the client and determine the issue by evaluating and analyzing the symptomsIdentify and escalate application defects and priority issuesInteract with clients to provide information in response to inquiries, concerns, and requests about products and services and provide resolutions to reported issuesOffer alternative solutions where appropriate to prevent disruption in client activitiesFollow up and make calls to customers when necessaryMaintains client confidence and protects operations by keeping client and client's employee information confidentialMakes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationshipsStay current with system information, changes/updates and new releasesAssist the QA department in product testingContribute to written documentation (Knowledge Base)Provide occasional training for internal employees and externally for clientsQualifications
Experience with PrismHR, HRPyramid or other PEO or ASO software preferredAbility to communicate and present information effectively with both technical and non-technical audiencesStrong knowledge of HRIS systems including payroll, benefits, and human resourcesKnowledge of payroll and payroll accounting operationsDeals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflictBachelor's degree or an equivalent combination of training and experience1-3 years' experience in a customer support position desired, but not requiredExperience with Vertex, Mastertax, Quickbooks, Peachtree or Great Plains a plus (not required)Experience setting up and maintaining Client Accounting in PrismHR and a general understanding of Financial AccountingAmerican Payroll Association certification a plusExcellent problem solving and troubleshooting skillsExcellent listening skillsExcellent phone and people skillsAbility to work independently with exceptional attention to detailExperience with Microsoft Office Suite and/or Google Apps a plus
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners.
Diversity, Equity and Inclusion Program/Affirmative Action Plan:We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.
PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
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Position Summary
Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.
Responsibilities
Gather information from the client and determine the issue by evaluating and analyzing the symptomsIdentify and escalate application defects and priority issuesInteract with clients to provide information in response to inquiries, concerns, and requests about products and services and provide resolutions to reported issuesOffer alternative solutions where appropriate to prevent disruption in client activitiesFollow up and make calls to customers when necessaryMaintains client confidence and protects operations by keeping client and client's employee information confidentialMakes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationshipsStay current with system information, changes/updates and new releasesAssist the QA department in product testingContribute to written documentation (Knowledge Base)Provide occasional training for internal employees and externally for clientsQualifications
Experience with PrismHR, HRPyramid or other PEO or ASO software preferredAbility to communicate and present information effectively with both technical and non-technical audiencesStrong knowledge of HRIS systems including payroll, benefits, and human resourcesKnowledge of payroll and payroll accounting operationsDeals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflictBachelor's degree or an equivalent combination of training and experience1-3 years' experience in a customer support position desired, but not requiredExperience with Vertex, Mastertax, Quickbooks, Peachtree or Great Plains a plus (not required)Experience setting up and maintaining Client Accounting in PrismHR and a general understanding of Financial AccountingAmerican Payroll Association certification a plusExcellent problem solving and troubleshooting skillsExcellent listening skillsExcellent phone and people skillsAbility to work independently with exceptional attention to detailExperience with Microsoft Office Suite and/or Google Apps a plus
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners.
Diversity, Equity and Inclusion Program/Affirmative Action Plan:We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.
PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
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