Desktop Support Lead

Hello,

Hope you are doing well !

Let me know if you are interested in below position.

Position - Desktop support lead

Location -

Cleveland, OH

Duration - Fulltime Position

Role description

Managing Key Relationship both Internal & Customer Engagement with Key Stakeholder & Business Application OwnersAccountable for ensuring that a well-developed End User technology upgrade plan is maintained and executed to support the organizations capacity, performance, and availability requirements.Supporting business transition and helping to establish change.Gathering, validating, and documenting business requirementsModelling business processes and identifying opportunities for process improvements.Creating functional specifications for solutions.Act as an escalation point for all End User technology issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations.Ensure that all operational process ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) are well developed, implemented and managed to support organization's SLA requirements.

Thanks & Regard

Roshan Singh

972 430 7053 Ext- 336

Mob - 209 448 4677

Saxon Global

Roshan.s@saxonglobal.com