Zayo Group
Prisma SD-WAN Network Engineer
Zayo Group, Denver, Colorado, United States, 80285
Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.Zayo Managed ServicesPrisma SD-WAN Network EngineerZayo is a managed network service provider focused on the emerging SDN market. As a pioneer in the SD-WAN segment, ZAYO has the platform and the expertise to help enterprises quickly transition from inefficient legacy networks to SDN-based operations resulting in the lower total cost of ownership while improving reliability, application performance, and network security.The Network Engineer is responsible for designing, implementing, and managing the network infrastructure of our customers to ensure maximum uptime for their users. The role can include design, configuration, documentation and troubleshooting network related items ranging from basic to complex. The Network Engineer is the primary escalation point for the ZAYO NOC for all related support issues. This position will be primarily focused on our Prisma SD-WAN solution.Responsibilities:Designing and implementing Prisma SD-WAN network solutions and/or improving the efficiency of current networks
Installing, configuring, and supporting of Prisma SD-WAN network equipment.
Maintain best practice documentation and other reference materials as needed to document procedures, and methods for the engineering team.
Report network status to key stakeholders and leadership teams
Provide assistance as needed to team members and operations teams for implementations, troubleshooting and repair of network installation and deployments.
Providing courteous and professional communication with internal departments, customers, and vendors
Ensuring ZAYO Networks' standards are followed from beginning-to-end for each client and internal department interaction
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Work escalations from the ZAYO NOC Support teams to troubleshoot issues and outages
Work in the On Call engineering rotation
Customer facing position, responsible for working with other network engineering teams
Minimal travel - Company Wide meetings and customer visits (travel less than 5%).
Other related tasks as assigned.
Qualifications:Network Engineering configuration and troubleshooting experience with exposure to the following areas:Required: strong knowledge of Prisma SD-WAN (Palo Alto) edge Networking & Security.
Desired (not required) SD-WAN experience VMware, Versa and/or Prisma SD-WAN
Knowledge of Network Diagnostics, protocols, and disciplines, BGP, OSPF, QoS, SNMP, VLANS, STP and VRF-LITE.
Strong IPv4 subnetting knowledge and knowledge of IPv6 addressing.
Knowledge of edge network security, encryption technologies & best practices.
Ability to explain network related issues to both technical and non-technical internal and external teams
Education/Experience:Required: CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional)
Bachelor's degree in Information Technology or equivalent work or military experience.
4+ years' experience as Tier 3 Support at an ISP/MSP
OR2+ years as a Network Engineer or higher supporting enterprise customers of all sizes
Base Salary Range:
$78,500 - $117,705 USD/annually, commensurate with experience.Benefits, Rewards & WellnessExcellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Installing, configuring, and supporting of Prisma SD-WAN network equipment.
Maintain best practice documentation and other reference materials as needed to document procedures, and methods for the engineering team.
Report network status to key stakeholders and leadership teams
Provide assistance as needed to team members and operations teams for implementations, troubleshooting and repair of network installation and deployments.
Providing courteous and professional communication with internal departments, customers, and vendors
Ensuring ZAYO Networks' standards are followed from beginning-to-end for each client and internal department interaction
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Work escalations from the ZAYO NOC Support teams to troubleshoot issues and outages
Work in the On Call engineering rotation
Customer facing position, responsible for working with other network engineering teams
Minimal travel - Company Wide meetings and customer visits (travel less than 5%).
Other related tasks as assigned.
Qualifications:Network Engineering configuration and troubleshooting experience with exposure to the following areas:Required: strong knowledge of Prisma SD-WAN (Palo Alto) edge Networking & Security.
Desired (not required) SD-WAN experience VMware, Versa and/or Prisma SD-WAN
Knowledge of Network Diagnostics, protocols, and disciplines, BGP, OSPF, QoS, SNMP, VLANS, STP and VRF-LITE.
Strong IPv4 subnetting knowledge and knowledge of IPv6 addressing.
Knowledge of edge network security, encryption technologies & best practices.
Ability to explain network related issues to both technical and non-technical internal and external teams
Education/Experience:Required: CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional)
Bachelor's degree in Information Technology or equivalent work or military experience.
4+ years' experience as Tier 3 Support at an ISP/MSP
OR2+ years as a Network Engineer or higher supporting enterprise customers of all sizes
Base Salary Range:
$78,500 - $117,705 USD/annually, commensurate with experience.Benefits, Rewards & WellnessExcellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.