Diverse Lynx
ServiceNow CMDB Developer
Diverse Lynx, Pleasanton, California, United States, 94566
• Good understanding of ServiceNow platform and capabilities.• Experience in CMDB and good understanding of CMDB architecture.• Expert knowledge of the ServiceNow CMDB, and Common Services Data Model, Asset management.• Able to design and implement the CMDB solutions.• Expert knowledge of the ServiceNow CMDB third party integrations and data load.• Must have ITSM hands on experience.• Strong understanding of CMDB Health Dashboard.• Strong understanding of CSDM (Common Service Data Model).• Strong understanding of CMDB Audit.• Strong understanding of CMDB data cleanup, Archive/Destroy process.• Good to have proficiency in ITOM, Discovery Capabilities.• Strong understanding of IT Asset management.• Strong understanding of ITIL processes.• Strong proficiency with scripting in the ServiceNow platform using JavaScript: Business Rules, Script Includes, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly and other ServiceNow supported technologies.• Exceptional problem-solving capability and ability to think strategically.• Good understanding of ServiceNow tool best practices.• Good to have proficiency in Service Mapping, Event Management, and Configuration Management.• Experience in SOAP, REST API integrations.• Experience with key technologies relevant to ServiceNow integration solutions including Web Services, LDAP, JDBC, ODBC, SOAP, REST, SCP, FTPS .etc. and security gateways.• Excellent interpersonal skills, customer centric attitude, and situational awareness• Outstanding verbal, written and presentation skills.• Strong ownership, accountability, and attention to detail in all work efforts• Superior maturity, professionalism, and judgment; ability to excel with minimum supervision.• Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum• Identify process Improvement opportunities through Gen AI, RPA, Ui Path.Experience Required • 8+ years working on the ServiceNow platform.• Degree or equivalent, preferably in Computer Science or Information Technology• ServiceNow Certified System Administrator (CSA)• ServiceNow Certified Application Developer• ServiceNow Certified Implementation Specialist ITSM• Good to have CMDB micro certifications .• ServiceNow Certified Implementation Specialist for one or more of the ServiceNow products
Roles & Responsibilities• Understand the requirements and translate them into technical specifications for ServiceNow CMDB solutions.• Design, develop, and configure ServiceNow CMDB modules and ITOM, including Discovery, Service Mapping, Event Management, and Configuration Management.• Customize ServiceNow workflows, business rules, UI policies, and notifications to support CMDB processes and automation.• Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information.• Integrate ServiceNow with other tools and external platforms using APIs and web services.• Collaborate with cross-functional teams to define and implement CMDB and ITOM best practices, ensuring alignment with industry standards and ITIL processes.• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.• Provide ongoing support and maintenance on MCDB Health Dash board and Data cleanup , data Archival, Destroy .• Stay updated with the latest ServiceNow releases and CMDB/ITOM -specific features, proactively identifying opportunities for process improvement and system optimization.• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization.• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Roles & Responsibilities• Understand the requirements and translate them into technical specifications for ServiceNow CMDB solutions.• Design, develop, and configure ServiceNow CMDB modules and ITOM, including Discovery, Service Mapping, Event Management, and Configuration Management.• Customize ServiceNow workflows, business rules, UI policies, and notifications to support CMDB processes and automation.• Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information.• Integrate ServiceNow with other tools and external platforms using APIs and web services.• Collaborate with cross-functional teams to define and implement CMDB and ITOM best practices, ensuring alignment with industry standards and ITIL processes.• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.• Provide ongoing support and maintenance on MCDB Health Dash board and Data cleanup , data Archival, Destroy .• Stay updated with the latest ServiceNow releases and CMDB/ITOM -specific features, proactively identifying opportunities for process improvement and system optimization.• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization.• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.