Data Center Technician, ADC InfraOps DCO

DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS is looking for fully cleared* Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, wed like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.* This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilitiesYou will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.These activities include the following:Lifting and moving material up to 49 pounds eachWorking in cramped and/or elevated locationsBending, lifting, stretching, and reachingStanding and walking for up to 8+ hours a dayAscending and descending ladders, stairs, and gangways safely and without limitationWork in a noisy environmentWork shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts, weekend, and holidays).A day in the lifeOur Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge:Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolutionShow a strong aptitude for troubleshooting and problem solvingSolve problems at their root and step back to understand the broader contextMaintain service level agreements through the implementation of proactive issue detection and reportingAre biased to act in the absence of direction or supportImprove effectiveness through process innovationThis position will fill an opening at one of multiple separate sites.About the teamAmazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security- Current, active US Government Security Clearance of TS/SCI with PolygraphPreferred Qualifications- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.- Networking experience with CCNA and/or Network+ certifications is a plus.- Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment).- Associate's degree in IT-related field plus two years of progressively responsible experience preferred.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.