Della Infotech
DECAL Help Desk Support Specialist 1
Della Infotech, Tate, Georgia, United States, 30177
Under direct supervision, provides assistance to computer system (desktop/laptop/media rooms) users. Answers questions or resolves computer problems (PC or Mac) for clients in person, via telephone, email or from remote locations.
Job Summary:
Under direct supervision, provides assistance to computer system (desktop/laptop) users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations. This position will be onsite.
Qualifications:• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college• OR High school diploma or GED AND One year of experience providing software or hardware customer support of technical assistance to computer users.Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by DECAL management in advance, and contact information must be provided to DECAL so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST BR if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed BR. Do you accept this requirement?Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1, 2023. Do you accept this requirement?
Job Summary:
Under direct supervision, provides assistance to computer system (desktop/laptop) users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations. This position will be onsite.
Qualifications:• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college• OR High school diploma or GED AND One year of experience providing software or hardware customer support of technical assistance to computer users.Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by DECAL management in advance, and contact information must be provided to DECAL so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST BR if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed BR. Do you accept this requirement?Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1, 2023. Do you accept this requirement?