Network Operation Centre Engineer

Mandatory Skills:Experience managing, supporting, and deploying network infrastructuresStrong ability to diagnose server or network alerts, events, or issuesUnderstanding of common information architecture frameworksGood oral and written communication skills, and ability to address conflict with others constructivelyMinimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools.Contact on-call personnel to communicate new events depending in PriorityEscalate All Major Incident Candidates to the Incident Management team, on-call resources or managementParticipate in Major Incident bridge calls to provide real time data for monitored systemsDocument activities performed in associated ticketsManually Monitor processes/system not covered by automated monitoring toolsRemotely access systems to perform initial resolution attemptFlexible to work in any shift.Good communication skill to interact with both customer and end user over phone and through email.