Lorven Technologies
Help Desk Technician
Lorven Technologies, Clinton, Mississippi, us, 39060
Required Degree: Bachelor's Degree in Computer Science, Information Systems, or related field.
Required Certification(S) : A+ Certification
Required Skill:Excellent understanding of coding methods and best practicesStrong written, oral, and interpersonal communication skillsAbility to work in a team oriented, collaborative environmentAbility to work with minimal supervisionAbility to prioritize and execute tasks in a high-pressure environmentExceptional attention to detail with proven analytical and problem-solving abilitiesHighly self-motivated and directedExperience working in a help desk environmentExperienced with providing support for O365 ApplicationsExperience providing remote assistance using various platformsExperience in desktoplaptop repair, troubleshooting, and software installationHardware Implementation and DeploymentActive Directory ManagementPreference given to candidates with the below skills/experience. Must also meet minimum requirements.
Microsoft O365 experienceExperience using Help Desk SoftwareMAC OS ExperienceTraining ExperienceJob Description:Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.
Required Certification(S) : A+ Certification
Required Skill:Excellent understanding of coding methods and best practicesStrong written, oral, and interpersonal communication skillsAbility to work in a team oriented, collaborative environmentAbility to work with minimal supervisionAbility to prioritize and execute tasks in a high-pressure environmentExceptional attention to detail with proven analytical and problem-solving abilitiesHighly self-motivated and directedExperience working in a help desk environmentExperienced with providing support for O365 ApplicationsExperience providing remote assistance using various platformsExperience in desktoplaptop repair, troubleshooting, and software installationHardware Implementation and DeploymentActive Directory ManagementPreference given to candidates with the below skills/experience. Must also meet minimum requirements.
Microsoft O365 experienceExperience using Help Desk SoftwareMAC OS ExperienceTraining ExperienceJob Description:Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.