Galveston County, TX
Application Support Specialist
Galveston County, TX, Galveston, Texas, United States, 77554
Salary:
$50,561.00 Annually
Location :
Galveston, TX
Job Type:
Full-Time
Job Number:
00893
Department:
Information Technology
Division:
Information Technology
Opening Date:
09/18/2024
Description
The purpose of this class is to deliver support to end users in the organization about how to use various mid to complex types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units.Job Responsibilities
Fields incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.Develops new solutions/workflow automations.Addresses user requests for changes and additions to the system's documents and data.Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.Prioritizes, schedules and administers all instances where enhancements and defect resolution are required.Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Records, tracks and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Communicates application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.Tests fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved.Makes configuration fixes or changes that benefit business processes for assigned departments.Meets with departments to learn and discuss ongoing projects and possible business processes changes.Performs related work as assigned.Minimum Qualifications
Requires Bachelor's degree in information systems, computer science or related major.Requires two years of experience in IT business application support or closely related experience.Equal Opportunity Statement
The County of Galveston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability, genetic information or veteran status.
Physical Demands/Work Environment
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects. The work is typically performed in an office.
$50,561.00 Annually
Location :
Galveston, TX
Job Type:
Full-Time
Job Number:
00893
Department:
Information Technology
Division:
Information Technology
Opening Date:
09/18/2024
Description
The purpose of this class is to deliver support to end users in the organization about how to use various mid to complex types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units.Job Responsibilities
Fields incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.Develops new solutions/workflow automations.Addresses user requests for changes and additions to the system's documents and data.Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.Prioritizes, schedules and administers all instances where enhancements and defect resolution are required.Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Records, tracks and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Communicates application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.Tests fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved.Makes configuration fixes or changes that benefit business processes for assigned departments.Meets with departments to learn and discuss ongoing projects and possible business processes changes.Performs related work as assigned.Minimum Qualifications
Requires Bachelor's degree in information systems, computer science or related major.Requires two years of experience in IT business application support or closely related experience.Equal Opportunity Statement
The County of Galveston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability, genetic information or veteran status.
Physical Demands/Work Environment
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects. The work is typically performed in an office.