Computer Service Professionals
Computer Software Support Specialist, Banking (Senior Level)
Computer Service Professionals, Jefferson City, Missouri, United States, 65109
Computer Software Support Specialist - Banking (Senior Level) Responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations. Great team environment.
Participate as a member of the help desk, working directly with remote customers on software support issues.Investigate, gather information, and resolve issues for customers.Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.Always maintain privacy of customer information and data security.Configure, install, train, and document products and services delivered to customers.Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.Update help desk knowledgebase and user documentation as needed.Travel to bank sites for installations and training.Keep up to date with enhancements and issues to ensure proper information is being provided to customers.Maintain a positive, professional attitude toward customers and co-workers.Inform key management personnel of any customer or project concerns.Be a team player and assist in roles where you are needed.Self-motivation, initiative, and problem solving skills are crucial to excel.Dependability and accountability to ensure tasks and projects are completed timely and accurately.Ability to express ideas clearly in both written and oral communications.Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.Available to travel on an as needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.We reward our employees with first rate compensation and benefits package that includes:
Paid vacationPaid holidaysPaid sick/personal leaveFree Basic life and long-term disability insurancesMedicalDentalVisionVoluntary life insurance401 (k) company-match savings plan
SEND RESUME TO:
Or Mail To:
(CSPI) Computer Service Professionals, Inc.
Attention: Human Resources
805 W. Stadium Blvd.
Jefferson City, MO 65109
Participate as a member of the help desk, working directly with remote customers on software support issues.Investigate, gather information, and resolve issues for customers.Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.Always maintain privacy of customer information and data security.Configure, install, train, and document products and services delivered to customers.Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.Update help desk knowledgebase and user documentation as needed.Travel to bank sites for installations and training.Keep up to date with enhancements and issues to ensure proper information is being provided to customers.Maintain a positive, professional attitude toward customers and co-workers.Inform key management personnel of any customer or project concerns.Be a team player and assist in roles where you are needed.Self-motivation, initiative, and problem solving skills are crucial to excel.Dependability and accountability to ensure tasks and projects are completed timely and accurately.Ability to express ideas clearly in both written and oral communications.Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.Available to travel on an as needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.We reward our employees with first rate compensation and benefits package that includes:
Paid vacationPaid holidaysPaid sick/personal leaveFree Basic life and long-term disability insurancesMedicalDentalVisionVoluntary life insurance401 (k) company-match savings plan
SEND RESUME TO:
Or Mail To:
(CSPI) Computer Service Professionals, Inc.
Attention: Human Resources
805 W. Stadium Blvd.
Jefferson City, MO 65109