DTI
Service Desk Analyst 2
DTI, Fairfax, Virginia, United States, 22032
WHO WE ARE:Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.
WHAT WE DO:We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
DTI is responding to an RFP for Information Technology ("IT") Staff Augmentation and IT Services for Fairfax County, Virginia. 1.2. Fairfax County Government ("FCG") and Fairfax County Public Schools ("FCPS").
** This is a 5yr contract scheduled to be awarded June of 2025**
Are you an
Service Desk Analyst 2
for your next long-term contract? If so, we want to speak with you!
DescriptionMinimum/General Experience: Provides Service Desk or Network Operations level I support. Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills. Minimum two years' experience in the field. Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows-based desktop environment. Strong communication skills required. Performs full lifecycle of Incident management activities in context of a professional service desk. Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
WHAT WE DO:We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
DTI is responding to an RFP for Information Technology ("IT") Staff Augmentation and IT Services for Fairfax County, Virginia. 1.2. Fairfax County Government ("FCG") and Fairfax County Public Schools ("FCPS").
** This is a 5yr contract scheduled to be awarded June of 2025**
Are you an
Service Desk Analyst 2
for your next long-term contract? If so, we want to speak with you!
DescriptionMinimum/General Experience: Provides Service Desk or Network Operations level I support. Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills. Minimum two years' experience in the field. Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows-based desktop environment. Strong communication skills required. Performs full lifecycle of Incident management activities in context of a professional service desk. Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.