Sr Genesys Cloud Engineer

Hope you are doing well

Number of position : 3

Only Full Time - No C2C and No Contract

I, Abhishek

would like to share a job opportunity as Sr Genesys Cloud Engineer in Irving, TX Remote location for a

Fulltime

position.

*** In case, if you are not comfortable with this location, please share your preference with contact details for further requirements ***

Kindly find the JD below and let me know if you are available for the same.

Sr Genesys Cloud Engineer Job Location Irving, TX or

Remote Duration: Full Time

Technical/Functional Skills • Bachelor's degree preferred. • Genesys Certified Professional Certification highly preferred • Cisco Contact Center Certififcation (or related) • Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform • Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management. • Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions) • Experience in Genesys Dialog engines and BOT flow development • 3rd party integrations- Salesforce, e911, CCSP. o bility to control or lead conversations with various support groups • . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. • • Strong cross technical background with proven troubleshooting skills

Experience Required • Typically, 3-4 years of experience working with Genesys cloud • Contact Center Solutions: Extensive experience in designing, implementing and managing contact center services. • System Integration: Proven experience in integrating Genesys cloud with other enterprise system. • Genesys Cloud: Hands on experience with Genesys cloud architecture, API's & tools • Experience providing technical support & troubleshooting for Genesys cloud or similar systems. • Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc

Please reply me with your updated resume and required details:

Full Name:

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Waiting for your earliest response

Sincerely yours, Abhishek Rana Sr. Technical Recruiter

| Syntricate Technologies Inc. Direct:

(786) 607-0763 LinkedIn - https://www.linkedin.com/in/abhishek-rana-11928a237/ Email:

abhishek@syntricatetechnologies.com | Web: www.syntricatetechnologies.com Boston, MA