Voice Engineer - UCC:

Skills: NiceCXone, Call Recording, Agent Creation, Nice Studio Scripting, Nice AdministrationContract Type: W2Location: Sunnyvale, CA (#LI-Hybrid)Duration: 12 MonthsPay Range: $60.00 - $66.67 per hour#LPJOB SUMMARY:Join our team for a challenging and rewarding one-year hybrid role as a Voice Engineer, UCC, focusing on deploying, supporting, and upgrading voice and video infrastructures, including Zoom Phone and NICE contact center solutions. This position is crucial for managing global telecom ISPs, SIP trunk, and voice circuits alongside the network engineering team to ensure optimum performance of voice systems for worldwide locations. The role demands hands-on experience with voice and video systems, particularly with Zoom Phone, NICE CxOne contact center, and proficient collaboration skills to help develop and implement technology roadmaps.JOB RESPONSIBILITIES:

This position has responsibility for the deployment, support and upgrade of production Zoom Phone, Zoom Meeting, NICE infrastructure supporting worldwide locations.Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs.Manage global telecom ISP for SIP trunk and voice circuits.In addition, this position will review, plan, and evaluate voice systems and work closely with network engineering team on design, configuration, and troubleshooting. Zoom Phone and NICE contact center focus is a must.

JOB REQUIREMENTS:

Implement and support enterprise-class voice networks for NICE CxOne contact center.Proficiency in Zoom Phone, NICE CxOne contact center, and Cisco Voice Gateways.Experience in call routing, configuration, and scripting with NICE ICM Enterprise.NICE Studio Scripting, NICE Agent Creation, NICE Call Recording and NICE Admin Experiences

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