By Light Professional IT Services
Sr. Voice Technician
By Light Professional IT Services, Arlington, Virginia, United States, 22201
Responsibilities
The Senior Voice Technician is a specialized role focused on the configuration, maintenance, and troubleshooting of voice communication systems, including ISDN, VoIP, VoSIP, and teleconferencing devices within a Department of Defense (DoD) environment
Configure, maintain, and troubleshoot data network and telephony systems, ensuring reliable operation in line with DoD processes and standards
Provide solid customer service and support in a high-visibility environment, addressing and resolving issues promptly
Understand and apply fundamental knowledge of the SIP/TCP/IP protocol suite, including familiarity with MAC and IP addresses
Perform problem analysis and problem-solving for voice communication system issues
Maintain detailed and accurate records of configurations, maintenance procedures, and troubleshooting steps
This position will be primarily on-site at the Pentagon Reservation, where the Voice Technician will work within secure facilities and must comply with all security protocols but may travel in the NCR to support the mission
The physical demands for this role include the ability to move and handle tools and materials, work with fine components, and operate testing equipment
Required Experience/Qualifications
Bachelor’s degree in a related technical discipline or an equivalent combination of education, technical training, and work experience
DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
IAT II 8570/8140 Baseline Certification Security+ or equivalent
The candidate should have at least 5 years of related Voice Technician experience and be familiar with SIP/TCP/IP protocol suite, MAC and IP addresses
5+ years of related Voice Technician experience
5+ years of related IT/telecommunications experience working within the DoD environment
In-depth knowledge of voice communication systems, including ISDN, VoIP, VoSIP, and
teleconferencing devices
Strong customer service and support skills, with the ability to interact effectively in a high visibility environment
Excellent problem analysis and problem-solving skills
High level of attention to detail and commitment to accuracy
Ability to document work and maintain records meticulously
The technician must be able to see and differentiate cable identification and perform physical tasks associated with the installation, maintenance, and troubleshooting of voice communication systems
Special Requirements/Security Clearance
Must possess a Secret clearance
The Senior Voice Technician is a specialized role focused on the configuration, maintenance, and troubleshooting of voice communication systems, including ISDN, VoIP, VoSIP, and teleconferencing devices within a Department of Defense (DoD) environment
Configure, maintain, and troubleshoot data network and telephony systems, ensuring reliable operation in line with DoD processes and standards
Provide solid customer service and support in a high-visibility environment, addressing and resolving issues promptly
Understand and apply fundamental knowledge of the SIP/TCP/IP protocol suite, including familiarity with MAC and IP addresses
Perform problem analysis and problem-solving for voice communication system issues
Maintain detailed and accurate records of configurations, maintenance procedures, and troubleshooting steps
This position will be primarily on-site at the Pentagon Reservation, where the Voice Technician will work within secure facilities and must comply with all security protocols but may travel in the NCR to support the mission
The physical demands for this role include the ability to move and handle tools and materials, work with fine components, and operate testing equipment
Required Experience/Qualifications
Bachelor’s degree in a related technical discipline or an equivalent combination of education, technical training, and work experience
DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
IAT II 8570/8140 Baseline Certification Security+ or equivalent
The candidate should have at least 5 years of related Voice Technician experience and be familiar with SIP/TCP/IP protocol suite, MAC and IP addresses
5+ years of related Voice Technician experience
5+ years of related IT/telecommunications experience working within the DoD environment
In-depth knowledge of voice communication systems, including ISDN, VoIP, VoSIP, and
teleconferencing devices
Strong customer service and support skills, with the ability to interact effectively in a high visibility environment
Excellent problem analysis and problem-solving skills
High level of attention to detail and commitment to accuracy
Ability to document work and maintain records meticulously
The technician must be able to see and differentiate cable identification and perform physical tasks associated with the installation, maintenance, and troubleshooting of voice communication systems
Special Requirements/Security Clearance
Must possess a Secret clearance