Desktop Support Specialist

Key Operational Responsibilities:•Password Resets on IOS Device•General technical/customer support for user questions on using the IPad device.•Installing any missing application or URL into Intune store for Client Application (Approved Application List)•Seeking Approval for missing application or URL into Intune store for Client Application if not included in Approved Application List.•Uninstall, Reinstall any corrupt application or URL into the Intune store for Client Application.•Routing the un-resolved issues to the respective resolver teams•Hypercare team will route all issues with accessories, device malfunctions, and repair issues with being delivered in unusable state to Tango for resolution•Resource Skillset and Knowledge Expectations•Mid knowledge level in mobile device customer support (IPad).•Mid-level knowledge on Intune application management.•Mid-level knowledge on App Store management.•Mid-level customer support role.

Required Skills and Experience:•History of providing enterprise support, administration and troubleshooting for Mobile Device Management•Excellent oral and written communication skills•At least 3+ year of experience in mobility support•Familiarity with ticketing systems for lifetime management of incidents•Good knowledge of Apple iOS and Android•Familiarity with messaging technologies (e.g., email, calendar, contacts)•Knowledge on MDM products (e.g., Mobileiron, InTune)•Knowledge on Intune application management & App storage management.•Knowledge in Autopilot is added advantage (Windows/iOS - phones/computers