WEX
Genesys Cloud Developer
WEX, Boston, Massachusetts, us, 02298
About the Team & RoleWEX is looking for an experienced Genesys Cloud Developer to design and implement scalable business solutions, leveraging a variety of Cloud and On Premise technologies. In this role, you will be responsible for both solution design and creation of Contact Center Technology across WEX. You will work with stakeholders across the company, to enable business capabilities to support WEX's growth strategy.How you'll make an impactResponsible for design, configuration, implementation and support for Genesys Cloud solutions. Including:IVR APIs, Lambdas, Data Actions and other Integrations from Genesys Cloud
Interaction flows including ACD, IVR routing rules, data tables, flow outcomes and milestones
Menus
Dialing lists and rules
Queue builds
Responsible for administration and support of Genesys Cloud solutions
Collaborate with internal partners to analyze project objectives and capability requirements, including specifications for call flows, integrations, customized applications and integrations
Provide system administration support related to customized applications, user permissions, security settings, and custom objects
Responsible for designing, developing, and testing solutions for projects of moderate to significant complexity.
Employ industry best practices to deliver world-class solutions. Ensure developed solutions remain compliant with all applicable WEX standards
Collaborate with the team to identify improvements and upgrades that will reduce cost, improve stability, and increase performance.
Engage with production support staff and remediate chronic and/or critical production support issues.
Experience you'll bring5+ years of experience with designing and developing on Genesys Cloud and Genesys Cloud Architect
5+ years of hands on experience developing JavaScript/Node.js, AWS Lambda and Genesys APIs
Experience and strong developer skills using JavaScript/Node.js, AWS Lambda, Git, CI/CD, REST and SOAP API
Must possess knowledge of computer software applications, operating systems, telephony systems and hardware
Ability to influence and communicate effectively with non-technical audiences
Excellent verbal and written communication skills
Preferred Qualifications:Genesys Cloud experience including experience with AWS Lambdas, Genesys Data Actions and Genesys Cloud APIs
Genesys Cloud certification is a plus
Knowledge of SIP Protocol implementation and support
Network administration and support experience
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $156,000.00 - $208,000.00
Interaction flows including ACD, IVR routing rules, data tables, flow outcomes and milestones
Menus
Dialing lists and rules
Queue builds
Responsible for administration and support of Genesys Cloud solutions
Collaborate with internal partners to analyze project objectives and capability requirements, including specifications for call flows, integrations, customized applications and integrations
Provide system administration support related to customized applications, user permissions, security settings, and custom objects
Responsible for designing, developing, and testing solutions for projects of moderate to significant complexity.
Employ industry best practices to deliver world-class solutions. Ensure developed solutions remain compliant with all applicable WEX standards
Collaborate with the team to identify improvements and upgrades that will reduce cost, improve stability, and increase performance.
Engage with production support staff and remediate chronic and/or critical production support issues.
Experience you'll bring5+ years of experience with designing and developing on Genesys Cloud and Genesys Cloud Architect
5+ years of hands on experience developing JavaScript/Node.js, AWS Lambda and Genesys APIs
Experience and strong developer skills using JavaScript/Node.js, AWS Lambda, Git, CI/CD, REST and SOAP API
Must possess knowledge of computer software applications, operating systems, telephony systems and hardware
Ability to influence and communicate effectively with non-technical audiences
Excellent verbal and written communication skills
Preferred Qualifications:Genesys Cloud experience including experience with AWS Lambdas, Genesys Data Actions and Genesys Cloud APIs
Genesys Cloud certification is a plus
Knowledge of SIP Protocol implementation and support
Network administration and support experience
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $156,000.00 - $208,000.00