Voltguard Utilities Ltd
Technical Support Representative
Voltguard Utilities Ltd, Houston, Texas, United States, 77246
About the job Technical Support Representative
Company Overview:
Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers.
Position Overview:
We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston, Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively.
Pay: 21.00 - $30.00 per hour
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat
- Troubleshoot and resolve technical issues related to energy services
- Collaborate with other departments to resolve complex technical issues
- Document all customer interactions and resolutions in our CRM system
- Provide timely and accurate updates to customers regarding the status of their technical issues
- Identify and escalate recurring technical issues to the appropriate teams for resolution
- Stay current with industry trends and updates to ensure accurate and effective technical support
Qualifications:
- Bachelor's degree in a technical field or equivalent work experience is preferred.
- Minimum of 2 years of experience in a technical support role
- Strong knowledge of energy solutions and related technologies
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve technical issues effectively
- Strong attention to detail and ability to multitask
- Proficient in Microsoft Office and CRM systems
- Must be able to work full-time
What We Offer:
Competitive salary and a quarterly bonusCompany pays 100% of benefits, including medical, dental, vision, disability and life insurance401k with generous company matchPaid Parental Leave & Access to Parently platformHybrid work schedule - In office 2-3 times a weekGenerous time off and paid company holidaysCompany provided latest technology & software tools
If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and cost-effective energy services to our customers.
Company Overview:
Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers.
Position Overview:
We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston, Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively.
Pay: 21.00 - $30.00 per hour
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat
- Troubleshoot and resolve technical issues related to energy services
- Collaborate with other departments to resolve complex technical issues
- Document all customer interactions and resolutions in our CRM system
- Provide timely and accurate updates to customers regarding the status of their technical issues
- Identify and escalate recurring technical issues to the appropriate teams for resolution
- Stay current with industry trends and updates to ensure accurate and effective technical support
Qualifications:
- Bachelor's degree in a technical field or equivalent work experience is preferred.
- Minimum of 2 years of experience in a technical support role
- Strong knowledge of energy solutions and related technologies
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve technical issues effectively
- Strong attention to detail and ability to multitask
- Proficient in Microsoft Office and CRM systems
- Must be able to work full-time
What We Offer:
Competitive salary and a quarterly bonusCompany pays 100% of benefits, including medical, dental, vision, disability and life insurance401k with generous company matchPaid Parental Leave & Access to Parently platformHybrid work schedule - In office 2-3 times a weekGenerous time off and paid company holidaysCompany provided latest technology & software tools
If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and cost-effective energy services to our customers.