Comprehensive Business Systems
IT Helpdesk Support
Comprehensive Business Systems, Fort Lauderdale, Florida, us, 33336
Established computer consulting firm is seeking a fulltime tech support rep. Must be detail oriented, organized, hard-working, honest, dependable and punctual. Outstanding interpersonal skills are required for interfacing with clients and consultants.
Generous salary with benefits.Responsibilities including but not limited to:Level 1 SupportProvide technical hardware, software and network supportField help desk calls and record initial requestsResolve tier one end-user problemsEscalate tier two requestsContact third-party vendors for service repair when requiredSchedule jobs and monitor system activityApplicants must have the following qualifications:Minimum of 2 years of relevant experience and/or educationExcellent Customer ServiceProblem Solving SkillsSense of HumorApplicants must have an intermediate knowledge of the following:Windows Server 2012 - 2022Hyper-V / VMwareActive DirectoryMS Exchange Server 2010 - 2019MS Office SuiteMS OutlookMS WindowsMS Remote Desktop ServicesOffice 365 AdminThe following are a plus:Computer Science or IT DegreeMicrosoft CertificationKaseya experienceConnectwise Manage or other ticket management systemStorageCraft ShadowProtect Backup experienceBitdefender Antivirus experienceTroubleshooting and installing software in a corporate environmentRemote troubleshooting and help deskPast Managed Service Provider (MSP) experience extremely preferredExcellent verbal and written communicationFunny LaughNo Recruiters!Do not call or stop by!!
Generous salary with benefits.Responsibilities including but not limited to:Level 1 SupportProvide technical hardware, software and network supportField help desk calls and record initial requestsResolve tier one end-user problemsEscalate tier two requestsContact third-party vendors for service repair when requiredSchedule jobs and monitor system activityApplicants must have the following qualifications:Minimum of 2 years of relevant experience and/or educationExcellent Customer ServiceProblem Solving SkillsSense of HumorApplicants must have an intermediate knowledge of the following:Windows Server 2012 - 2022Hyper-V / VMwareActive DirectoryMS Exchange Server 2010 - 2019MS Office SuiteMS OutlookMS WindowsMS Remote Desktop ServicesOffice 365 AdminThe following are a plus:Computer Science or IT DegreeMicrosoft CertificationKaseya experienceConnectwise Manage or other ticket management systemStorageCraft ShadowProtect Backup experienceBitdefender Antivirus experienceTroubleshooting and installing software in a corporate environmentRemote troubleshooting and help deskPast Managed Service Provider (MSP) experience extremely preferredExcellent verbal and written communicationFunny LaughNo Recruiters!Do not call or stop by!!