State of Washington
DSHS ESA Public Benefits Specialist 5
State of Washington, Seattle, Washington, us, 98127
Public Benefits Specialist 5
The
Economic Services Administration ,
Community Services Division
has a leadership opportunity for a Public Benefits Specialist Supervisor (PBS5) to join our team in the White Centre CSO. This key leadership role involves directly supervising a team of Public Benefits Specialists (PBS), ensuring accuracy, accountability, and quality control across public assistance programs. Your expertise in financial management, eligibility determination, and process optimization will maintain the integrity of critical programs serving our community. You will be responsible for setting unit standards, providing technical guidance, and overseeing the seamless flow of operations, making independent decisions that align with agency goals. This role is crucial to ensuring that our services reach those in need with efficiency and accuracy.Some of what you'll do:Supervise, coach, and manage a unit of Public Benefits Specialists to ensure quality, timeliness, and compliance in eligibility determinations.Establish workloads, performance standards, and quality benchmarks for the team while using data reports to monitor progress.Conduct employee performance appraisals, addressing areas of improvement and implementing plans for growth.Interpret policies and procedures for staff regarding public assistance program eligibility.Coordinate and conduct regular team meetings and one-on-ones to discuss goals, challenges, and procedural updates.Collaborate with community partners, including colleges and organizations, to enhance service delivery and negotiate contracts.Manage workloads effectively, ensuring that tasks are completed within required timeframes and that employee productivity is optimized.Oversee the accurate processing of Apple Health applications via the Health Plan Finder system on behalf of clients.Ensure compliance with collective bargaining agreements and personnel policies while addressing conflicts and recommending staffing adjustments.Additional knowledge, skills, and abilities that we're looking for:Strong understanding of public assistance eligibility rules and Washington Administrative Code (WAC).Extensive knowledge of specialized financial regulations and public policies, with the ability to make independent decisions.Proficiency in key computer systems including ACES, Barcode, e-Jas, ICMS, and Washington Connections.Exceptional organizational and multitasking skills, able to prioritize tasks in a fast-paced environment.Proven leadership and coaching ability, capable of motivating staff and enhancing performance.Excellent written and oral communication skills, with the ability to interact effectively with diverse clients, staff, and partner organizations.Ability to stay calm and make informed decisions in high-pressure situations, managing complex cases and potentially hostile interactions.Strong interpersonal skills to build and maintain productive relationships with team members, partners, and the public.Commitment to the DSHS Mission, Vision, and Values, including respect for confidentiality and ethical integrity.Experience in using data to analyze performance, identify trends, and create reports to drive decision-making.Flexibility to adapt to changing policies, workloads, and priorities while ensuring service excellence.Who should apply?Professionals with either:One year of experience as a Public Benefits Specialist 3 or 4OR Bachelor’s degree and three years of experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in public assistance eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information.*Note: Related or closely related employment experience may substitute year for year for education.**Note: Three years of out-of-state experience, conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience.Interested?
Apply today! Please include a current resume and three professional references with your application.Questions?
Please contact the assigned DSHS recruiter by email
Georgina.Pringle@dshs.wa.gov
and quote job number 10524.Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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The
Economic Services Administration ,
Community Services Division
has a leadership opportunity for a Public Benefits Specialist Supervisor (PBS5) to join our team in the White Centre CSO. This key leadership role involves directly supervising a team of Public Benefits Specialists (PBS), ensuring accuracy, accountability, and quality control across public assistance programs. Your expertise in financial management, eligibility determination, and process optimization will maintain the integrity of critical programs serving our community. You will be responsible for setting unit standards, providing technical guidance, and overseeing the seamless flow of operations, making independent decisions that align with agency goals. This role is crucial to ensuring that our services reach those in need with efficiency and accuracy.Some of what you'll do:Supervise, coach, and manage a unit of Public Benefits Specialists to ensure quality, timeliness, and compliance in eligibility determinations.Establish workloads, performance standards, and quality benchmarks for the team while using data reports to monitor progress.Conduct employee performance appraisals, addressing areas of improvement and implementing plans for growth.Interpret policies and procedures for staff regarding public assistance program eligibility.Coordinate and conduct regular team meetings and one-on-ones to discuss goals, challenges, and procedural updates.Collaborate with community partners, including colleges and organizations, to enhance service delivery and negotiate contracts.Manage workloads effectively, ensuring that tasks are completed within required timeframes and that employee productivity is optimized.Oversee the accurate processing of Apple Health applications via the Health Plan Finder system on behalf of clients.Ensure compliance with collective bargaining agreements and personnel policies while addressing conflicts and recommending staffing adjustments.Additional knowledge, skills, and abilities that we're looking for:Strong understanding of public assistance eligibility rules and Washington Administrative Code (WAC).Extensive knowledge of specialized financial regulations and public policies, with the ability to make independent decisions.Proficiency in key computer systems including ACES, Barcode, e-Jas, ICMS, and Washington Connections.Exceptional organizational and multitasking skills, able to prioritize tasks in a fast-paced environment.Proven leadership and coaching ability, capable of motivating staff and enhancing performance.Excellent written and oral communication skills, with the ability to interact effectively with diverse clients, staff, and partner organizations.Ability to stay calm and make informed decisions in high-pressure situations, managing complex cases and potentially hostile interactions.Strong interpersonal skills to build and maintain productive relationships with team members, partners, and the public.Commitment to the DSHS Mission, Vision, and Values, including respect for confidentiality and ethical integrity.Experience in using data to analyze performance, identify trends, and create reports to drive decision-making.Flexibility to adapt to changing policies, workloads, and priorities while ensuring service excellence.Who should apply?Professionals with either:One year of experience as a Public Benefits Specialist 3 or 4OR Bachelor’s degree and three years of experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in public assistance eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information.*Note: Related or closely related employment experience may substitute year for year for education.**Note: Three years of out-of-state experience, conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience.Interested?
Apply today! Please include a current resume and three professional references with your application.Questions?
Please contact the assigned DSHS recruiter by email
Georgina.Pringle@dshs.wa.gov
and quote job number 10524.Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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