TikTok
Senior User Researcher, Mixed Methods - USDS
TikTok, Los Angeles, California, United States, 90079
Responsibilities
Collaborate closely with cross-functional teams including product management, design, engineering, and marketing, and global user research teams, to identify and prioritize research opportunities that inform product strategy and design.Collaborate closely with stakeholders to identify the key research questions that will help shape product strategy.Design and execute end-to-end research studies using a diverse set of qualitative and quantitative methodologies.Analyze user behavior and attitudes to uncover actionable insights that influence product decisions and benefit the overall user experience.Manage and prioritize research activities in a fast-paced environment, balancing multiple projects and stakeholder needs and communication styles.Communicate research findings and recommendations in compelling and creative ways to influence product direction and strategy.Lead foundational research initiatives, drawing insights from relevant industries to explore solutions to long-term product challenges.QualificationsMinimum Qualifications
Bachelor's degree with 5+ years of relevant experience within user experience, applied research setting and/or product research and development, or a Master’s degree and 3+ years relevant experience, or a PhD with 1+ years of relevant experience.Proven experience in both qualitative and quantitative research methods, including in-depth interviews, focus groups, concept testing, usability testing, surveys, and data analysis.Experience applying statistical methods such as regressions, ANOVA, and T-tests.Ability to work independently and autonomously, managing multiple projects simultaneously in a fast-changing environment.Excellent communication skills, with the ability to translate research findings into strategic narratives and influence cross-functional teams and senior stakeholders.Preferred Qualifications
Advanced degree (Master’s or Ph.D.) in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics.Proficiency in statistical analysis and data analysis tools such as SQL, Python, R, SPSS, or equivalent.Experience working in a global organization and collaborating across diverse teams and time zones.Strong understanding of user-centered design principles and experience partnering with designers, product managers, and engineers.Proven ability to influence product strategy through high-quality, data-driven research.Familiarity with the social media industry or content creation platforms.Proficiency in Mandarin to support collaboration with global teams.Experience with advanced statistical methods, including multivariate regression, factor analysis, cluster analysis, structural equation modeling (SEM), and machine learning.Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
this link .This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.Job InformationThe base salary range for this position in the selected city is $120248 - $211786 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.Our time off and leave plans are:
10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates:Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;Exercising sound judgment.
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Collaborate closely with cross-functional teams including product management, design, engineering, and marketing, and global user research teams, to identify and prioritize research opportunities that inform product strategy and design.Collaborate closely with stakeholders to identify the key research questions that will help shape product strategy.Design and execute end-to-end research studies using a diverse set of qualitative and quantitative methodologies.Analyze user behavior and attitudes to uncover actionable insights that influence product decisions and benefit the overall user experience.Manage and prioritize research activities in a fast-paced environment, balancing multiple projects and stakeholder needs and communication styles.Communicate research findings and recommendations in compelling and creative ways to influence product direction and strategy.Lead foundational research initiatives, drawing insights from relevant industries to explore solutions to long-term product challenges.QualificationsMinimum Qualifications
Bachelor's degree with 5+ years of relevant experience within user experience, applied research setting and/or product research and development, or a Master’s degree and 3+ years relevant experience, or a PhD with 1+ years of relevant experience.Proven experience in both qualitative and quantitative research methods, including in-depth interviews, focus groups, concept testing, usability testing, surveys, and data analysis.Experience applying statistical methods such as regressions, ANOVA, and T-tests.Ability to work independently and autonomously, managing multiple projects simultaneously in a fast-changing environment.Excellent communication skills, with the ability to translate research findings into strategic narratives and influence cross-functional teams and senior stakeholders.Preferred Qualifications
Advanced degree (Master’s or Ph.D.) in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics.Proficiency in statistical analysis and data analysis tools such as SQL, Python, R, SPSS, or equivalent.Experience working in a global organization and collaborating across diverse teams and time zones.Strong understanding of user-centered design principles and experience partnering with designers, product managers, and engineers.Proven ability to influence product strategy through high-quality, data-driven research.Familiarity with the social media industry or content creation platforms.Proficiency in Mandarin to support collaboration with global teams.Experience with advanced statistical methods, including multivariate regression, factor analysis, cluster analysis, structural equation modeling (SEM), and machine learning.Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
this link .This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.Job InformationThe base salary range for this position in the selected city is $120248 - $211786 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.Our time off and leave plans are:
10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates:Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;Exercising sound judgment.
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