Insight Global
Secret Help Desk Specialist
Insight Global, Chula Vista, California, United States, 91911
An employer in the San Diego, CA area is looking to hire a CM Support Specialist to join their. This person will be the Tier support for product lifecycle management software tools (CMPRO). They will be helping customers troubleshoot both hardware and software issues in a teleworking environment. Support will include maintenance of the configuration data including the status of changes, setting up accounts, phone/email distribution and reporting. They will also be responsible for reviewing and entering all new technical data packages into CMPro database. The ideal candidate will have a foundation understanding of CM systems and CM processes, and a desire to further their knowledge in this area. This position will be able to work remotely for the most part but will occasionally require on-site work, so they must reside in San Diego.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-Active Secret Clearance (must hold an active DoD clearance)-1+ year of experience Tier 1 help desk or application support-Experience with CM processes and procedures in accordance to NIWCPAC CM standards-Experience troubleshooting Product
Nice to Have Skills & Experience-CompTIA Security+ Certification-CM Certification from CMPIC or CMII (already have or a desire to attain)-Experience with CMPRO
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-Active Secret Clearance (must hold an active DoD clearance)-1+ year of experience Tier 1 help desk or application support-Experience with CM processes and procedures in accordance to NIWCPAC CM standards-Experience troubleshooting Product
Nice to Have Skills & Experience-CompTIA Security+ Certification-CM Certification from CMPIC or CMII (already have or a desire to attain)-Experience with CMPRO
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.