MAC / JAMF Support Analyst

To Apply for this Job Click Here Our client in Philadelphia, PA is looking for a MAC Support Analyst to join their team. This is an on site position 5 days a week. Location is in the Fairmount section of Philadelphia. Parking is available at $6 per day. Position Description: Login to personal computers from home Troubleshoot issues over the phone Manage Desktop/laptop imaging for Classrooms/new hires using JAMF Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support Documentation, including revising and updating standard operating procedures Process Help desk/IT tickets, appropriately prioritizing and escalating issues Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-usersRequired Skills: JAMF experience Experience imaging machines Must have 3 years field experience with basic & warranty Apple Certs, along with iOS, iMac/IPAD/Mobile device experience Experience working with and supporting Mac OS and solving computer-related problems Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support Process Helpdesk/IT tickets, appropriately prioritizing and escalating issues Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users Demonstrated success in a customer support role and passion for helping others resolve any technical issuesT1290625-PHI_1726068291 To Apply for this Job Click Here