Stefanini Group
Deskside Technician I
Stefanini Group, Houston, Texas, United States, 77246
Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assignedWhat do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasksDesired Characteristics
A+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaJob Requirements
Details:
2+ years corporate computer support with strong emphasis on Microsoft WindowsAdvanced level troubleshooting capabilityAdvanced level experience with Microsoft Office/ Office 365 suiteAdvanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)Ability to maintain composure while handle challenging, dynamic, rapid-response user supportDemonstrate high level of professionalism and strong personal interaction skillsAbility to work on-call and other after-hours support needsMaintain valid driver"s licenseMaintain neat and professional work area and appearance in compliance with site policiesAbility to pass standard panel drug screening and background checkHigh School Diploma or equivalentAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to walk, bend, stand for prolong periods of time, and lift equipment up to 50 poundsProfessional business attireWhat you'll get
Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're different
Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;
Pay Range:
Based on Experience
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assignedWhat do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasksDesired Characteristics
A+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaJob Requirements
Details:
2+ years corporate computer support with strong emphasis on Microsoft WindowsAdvanced level troubleshooting capabilityAdvanced level experience with Microsoft Office/ Office 365 suiteAdvanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)Ability to maintain composure while handle challenging, dynamic, rapid-response user supportDemonstrate high level of professionalism and strong personal interaction skillsAbility to work on-call and other after-hours support needsMaintain valid driver"s licenseMaintain neat and professional work area and appearance in compliance with site policiesAbility to pass standard panel drug screening and background checkHigh School Diploma or equivalentAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to walk, bend, stand for prolong periods of time, and lift equipment up to 50 poundsProfessional business attireWhat you'll get
Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're different
Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;
Pay Range:
Based on Experience