Parkar Digital
ServiceNow Business Analyst & Quality Assurance Consultant
Parkar Digital, Dallas, Texas, United States, 75215
Job Title:
ServiceNow Business Analyst & Quality Assurance Consultant
Location: Remote
Job Type: Contract to Hire
Job Summary:
We are seeking an experienced ServiceNow Business Analyst and Quality Assurance Consultant with 5+ years of experience to join our dynamic team. The ideal candidate will play a crucial role in bridging the gap between business needs and technical solutions, while ensuring the quality and reliability of ServiceNow implementations.
Key Responsibilities
Business Analysis: Gather and analyze business requirements from stakeholders Translate business needs into functional specifications for ServiceNow implementations Create and maintain detailed documentation, including process flows, use cases, and user stories Facilitate workshops and meetings to elicit requirements and resolve conflicts Collaborate with developers, architects, and project managers to ensure successful delivery of ServiceNow solutions Quality Assurance:
Develop and execute comprehensive test plans, test cases, and test scripts Perform thorough functional, regression, and user acceptance testing Identify, document, and track defects using appropriate tools Validate that implementations meet business requirements and adhere to best practices Provide detailed test reports and recommendations for improvements ServiceNow Expertise:
Leverage in-depth knowledge of ServiceNow modules, including ITSM, ITOM, ITBM, and CSM Stay updated on ServiceNow releases and new features Provide guidance on ServiceNow best practices and recommend process improvements Assist in configuration and customization of ServiceNow instances Qualifications:
Required:
Bachelor's degree in Computer Science, Information Systems, or related field 5+ years of experience as a Business Analyst and Quality Assurance professional in ServiceNow implementations ServiceNow Certified System Administrator certification Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in creating detailed documentation and reports Preferred:
ServiceNow Certified Implementation Specialist certifications in relevant modules Experience with Agile methodologies Knowledge of ITIL frameworks Familiarity with scripting languages (e.g., JavaScript) Experience in change management and training end-users Skills
Requirements gathering and analysis Process modeling and optimization Test planning and execution Defect management ServiceNow platform configuration Stakeholder management Technical writing Presentation skills Tools:
ServiceNow JIRA or similar project management tools Test management tools (e.g., TestRail, QTest) Microsoft Office Suite Diagramming tools (e.g., Visio, Lucidchart)
We offer a competitive salary, excellent benefits, and opportunities for professional growth in a collaborative work environment. If you are passionate about delivering high-quality ServiceNow solutions and have a keen eye for detail, we want to hear from you!
ServiceNow Business Analyst & Quality Assurance Consultant
Location: Remote
Job Type: Contract to Hire
Job Summary:
We are seeking an experienced ServiceNow Business Analyst and Quality Assurance Consultant with 5+ years of experience to join our dynamic team. The ideal candidate will play a crucial role in bridging the gap between business needs and technical solutions, while ensuring the quality and reliability of ServiceNow implementations.
Key Responsibilities
Business Analysis: Gather and analyze business requirements from stakeholders Translate business needs into functional specifications for ServiceNow implementations Create and maintain detailed documentation, including process flows, use cases, and user stories Facilitate workshops and meetings to elicit requirements and resolve conflicts Collaborate with developers, architects, and project managers to ensure successful delivery of ServiceNow solutions Quality Assurance:
Develop and execute comprehensive test plans, test cases, and test scripts Perform thorough functional, regression, and user acceptance testing Identify, document, and track defects using appropriate tools Validate that implementations meet business requirements and adhere to best practices Provide detailed test reports and recommendations for improvements ServiceNow Expertise:
Leverage in-depth knowledge of ServiceNow modules, including ITSM, ITOM, ITBM, and CSM Stay updated on ServiceNow releases and new features Provide guidance on ServiceNow best practices and recommend process improvements Assist in configuration and customization of ServiceNow instances Qualifications:
Required:
Bachelor's degree in Computer Science, Information Systems, or related field 5+ years of experience as a Business Analyst and Quality Assurance professional in ServiceNow implementations ServiceNow Certified System Administrator certification Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in creating detailed documentation and reports Preferred:
ServiceNow Certified Implementation Specialist certifications in relevant modules Experience with Agile methodologies Knowledge of ITIL frameworks Familiarity with scripting languages (e.g., JavaScript) Experience in change management and training end-users Skills
Requirements gathering and analysis Process modeling and optimization Test planning and execution Defect management ServiceNow platform configuration Stakeholder management Technical writing Presentation skills Tools:
ServiceNow JIRA or similar project management tools Test management tools (e.g., TestRail, QTest) Microsoft Office Suite Diagramming tools (e.g., Visio, Lucidchart)
We offer a competitive salary, excellent benefits, and opportunities for professional growth in a collaborative work environment. If you are passionate about delivering high-quality ServiceNow solutions and have a keen eye for detail, we want to hear from you!