Fidelity National Financial
Quality Assurance and High-Limit Approvals Lead
Fidelity National Financial, Henderson, Nevada, us, 89077
Overview:
The Quality Assurance Lead will oversee the activity and be responsible for the performance of the Quality Assurance and High-Limit Approvals Team staff. The Quality Assurance Lead will develop, implement, and maintain a system of quality for FNHWs products and/or processes.Duties:Assists management in overseeing the daily workflow and schedules of the department.Develops, implements, communicates, and manages processes to ensure that the authorizations department adheres to contract coverage and manages claims cost.Assists authorization management and high-limit approvals with complex cases that require subject-matter expertise and expedited resolution.Manages the leakage tracking spreadsheet and assists with corrections, as needed.Conducts leakage meetings with authorization management.Coordinates and participates in calibration calls with leadership and operations staff.Monitors the approvals view in Zendesk and manages workload.Completes high-limit approvals as needed.Completes QAs as an active QA Analyst on the team.Participates in phone assistance and SWO ownership as needed.Promotes the company mission, vision and values.Performs other duties as assigned.Requirements:
Bachelors degree in Business, Quality Assurance, or field related preferred.Experience:
Three to five years of experience in related field required with supervisory experience a plus.Have a positive and pro-company attitude.Excellent team player, able provide coaching and feedback in a constructive manner and gain buy-in.Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to perform QA Analyst job functions and responsibilities.Strong understanding of customer service and authorization processes.Proficiency in MS Office, MS Excel (including pivot tables and similar formulas), MS Word, Windows applications, and MS Teams.Experience with Genesys and PowerBI is a plus.For internal applicants: no disciplinary steps in the past year.Additional Information:
This position operates in a clerical office setting. This is largely a sedentary role. The role routinely uses standard office equipment such as computers and phones.Note:
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.
The Quality Assurance Lead will oversee the activity and be responsible for the performance of the Quality Assurance and High-Limit Approvals Team staff. The Quality Assurance Lead will develop, implement, and maintain a system of quality for FNHWs products and/or processes.Duties:Assists management in overseeing the daily workflow and schedules of the department.Develops, implements, communicates, and manages processes to ensure that the authorizations department adheres to contract coverage and manages claims cost.Assists authorization management and high-limit approvals with complex cases that require subject-matter expertise and expedited resolution.Manages the leakage tracking spreadsheet and assists with corrections, as needed.Conducts leakage meetings with authorization management.Coordinates and participates in calibration calls with leadership and operations staff.Monitors the approvals view in Zendesk and manages workload.Completes high-limit approvals as needed.Completes QAs as an active QA Analyst on the team.Participates in phone assistance and SWO ownership as needed.Promotes the company mission, vision and values.Performs other duties as assigned.Requirements:
Bachelors degree in Business, Quality Assurance, or field related preferred.Experience:
Three to five years of experience in related field required with supervisory experience a plus.Have a positive and pro-company attitude.Excellent team player, able provide coaching and feedback in a constructive manner and gain buy-in.Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to perform QA Analyst job functions and responsibilities.Strong understanding of customer service and authorization processes.Proficiency in MS Office, MS Excel (including pivot tables and similar formulas), MS Word, Windows applications, and MS Teams.Experience with Genesys and PowerBI is a plus.For internal applicants: no disciplinary steps in the past year.Additional Information:
This position operates in a clerical office setting. This is largely a sedentary role. The role routinely uses standard office equipment such as computers and phones.Note:
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.