State of Alaska
Employment Services Technician 1
State of Alaska, Juneau, Alaska, us, 99812
Salary:
$25.88 Hourly
Location :
Anchorage, AK
Job Type:
Full Time
Job Number:
47439
Department:
Labor & Workforce Development
Division:
Employment and Training Services
Opening Date:
09/25/2024
Closing Date:
10/10/2024 5:00 PM Alaska
Position Open To:
Alaska Residents Only
Bargaining Unit:
General Government
Range:
14
Job Description
ATTENTION ALASKA RESIDENTS!
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for anEmployment Services Technician 1 located in Anchorage!No Cover Letter Required!
This position is in the General Government Unit (GGU) at a Range 14.
What You Will Be Doing:The Employment Services Technician 1 provides core and intensive employment services to job seekers and provides services to a very diverse customer base. This position requires critical thinking skills, presentation and public speaking skills, problem-solving skills, conflict resolution skills, and independent work strategies while utilizing a variety of computer databases and software. The primary duties of this position include, but are not limited to:
Facilitating workshops on Resume Writing, Interviewing Skills, Workplace Alaska, etc.Assisting customers with employment-related internet searches.Providing mentoring and coaching to customers on job-readiness skills.Conducting reemployment services assessment.Assisting customers with completing online applications.Providing job search assistance, and assisting customers with matching their skills to jobs in the current labor market.Administering career assessment and proctor tests: typing test, 10-key test, WorkKeys.Our Organization, Mission and Culture:This position is in the Division of Employment Services Resource Room section where we are committed to working with businesses and industry to build a trained and prepared Alaskan workforce. This is accomplished by providing Alaskans with a comprehensive virtual labor exchange system and a wide variety of employment and training services to Alaskans and Alaskan businesses with a focus on high-demand, high-growth industries, and occupations. In the Midtown Job Center, we have strong core values, we are committed to the work we do, and we recognize each team member has specialized skill sets that bring value to the whole team. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism.
The Benefits of Joining Our Team:At the Anchorage Midtown Job Center, we are committed to our values and understand that in sharing our expertise, we empower others (and ourselves) to cultivate well-being through meaningful work and family sufficiency. The work schedule consists of 7.5-hour days, with a 37.5-hour work week, and after completing a one-year probationary period you have the option to request an alternate work schedule. Permanent positions with the State of Alaska offer paid leave accrual, paid holiday leave, a comprehensive retirement plan, and a competitive health, vision, and dental plan.
The Working Environment You Can Expect:This uniquely rewarding position is located in the heart of Anchorage. The Anchorage Midtown Job Center has plenty of free parking and is surrounded by restaurants and grocery stores, which makes getting out of the office for lunch or a short break very convenient and time efficient. The daily work environment is full of variety with ever-changing priorities and assignments. The Anchorage Midtown Job Center has a team-centered, professional working environment emphasizing exceptional customer service. The Anchorage Midtown staff have strong core values and a solid commitment to our work, and we recognize that everyone has a specialized skill set that brings value to the team. This permanent position is customer-service driven and involves extensive contact with staff and customers via phone, email, video, and face-to-face.
Who We Are Looking For:To be successful in the position a candidate will need the following core competencies:
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
If this sounds like your skill set, please submit your complete application through Workplace Alaska!
To view the general description and example of duties for the position, please go to the following link:
Minimum Qualifications
One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Additional Required Information
**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.
SUPPLEMENTAL QUESTIONSApplicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.
DRIVER'S LICENSE REQUIREMENTApplicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW
Current resume with emphasis on knowledge, skills, and abilities that are directly related to the position. If you've already attached this to your application, there is no need to bring it.A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
Professional letters of reference from past or current employers are considered recent if the letters are one (1) year old or less.Personal or character references are NOT accepted in lieu of professional letters of reference.
LEGAL EMPLOYMENTThe State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
APPLICATION NOTICEYou can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note:
Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNIT If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located atEEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance please visit:Contact Information
Lacey Osburn
Resource Room Supervisor, Anchorage Region
Phone: (907) 269-0640
Fax: (907) 269-9686
Careers with the State of Alaska offer MANY benefits
The following information describes
typical
benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
AVTECConfidentialCorrectional OfficersMarine EngineersMt. Edgecumbe TeachersSupervisoryUnlicensed Vessel Personnel/Inland Boatman's UnionExempt employees (not covered by collective bargaining)
The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
General GovernmentLabor, Trades and CraftsPublic Safety Employees AssociationMasters, Mates & Pilots
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
Group-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)Long-term and short-term disabilityAccidental Death and DismembermentLong-term care (self and eligible family members)Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)Matching employer contribution into a defined contribution program (new employees)Employer contribution into a defined benefit or defined contribution program (current employees)Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social SecurityOption to enroll in the Alaska Deferred Compensation ProgramNote: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
Personal leave with an accrual rate increase based on time servedTwelve (12) paid holidays a year
01
Please explain how your prior work experience has prepared you to succeed in this position.
02
Customer Service: Provide in detail a time when you provided ideal customer service to an irate customer.
03
Flexibility: Give an example of a time when you were trying to meet a deadline and you were consistently interrupted. Explain how you accomplished meeting the deadline.
04
Integrity/Honesty: Tell me about a specific time when you objected to something that challenged your integrity or ethics. How did you respond?
05
Interpersonal Skills: Please describe when you had to deal with conflict at work. How did you handle it, and what was the outcome?
Required Question
$25.88 Hourly
Location :
Anchorage, AK
Job Type:
Full Time
Job Number:
47439
Department:
Labor & Workforce Development
Division:
Employment and Training Services
Opening Date:
09/25/2024
Closing Date:
10/10/2024 5:00 PM Alaska
Position Open To:
Alaska Residents Only
Bargaining Unit:
General Government
Range:
14
Job Description
ATTENTION ALASKA RESIDENTS!
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for anEmployment Services Technician 1 located in Anchorage!No Cover Letter Required!
This position is in the General Government Unit (GGU) at a Range 14.
What You Will Be Doing:The Employment Services Technician 1 provides core and intensive employment services to job seekers and provides services to a very diverse customer base. This position requires critical thinking skills, presentation and public speaking skills, problem-solving skills, conflict resolution skills, and independent work strategies while utilizing a variety of computer databases and software. The primary duties of this position include, but are not limited to:
Facilitating workshops on Resume Writing, Interviewing Skills, Workplace Alaska, etc.Assisting customers with employment-related internet searches.Providing mentoring and coaching to customers on job-readiness skills.Conducting reemployment services assessment.Assisting customers with completing online applications.Providing job search assistance, and assisting customers with matching their skills to jobs in the current labor market.Administering career assessment and proctor tests: typing test, 10-key test, WorkKeys.Our Organization, Mission and Culture:This position is in the Division of Employment Services Resource Room section where we are committed to working with businesses and industry to build a trained and prepared Alaskan workforce. This is accomplished by providing Alaskans with a comprehensive virtual labor exchange system and a wide variety of employment and training services to Alaskans and Alaskan businesses with a focus on high-demand, high-growth industries, and occupations. In the Midtown Job Center, we have strong core values, we are committed to the work we do, and we recognize each team member has specialized skill sets that bring value to the whole team. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism.
The Benefits of Joining Our Team:At the Anchorage Midtown Job Center, we are committed to our values and understand that in sharing our expertise, we empower others (and ourselves) to cultivate well-being through meaningful work and family sufficiency. The work schedule consists of 7.5-hour days, with a 37.5-hour work week, and after completing a one-year probationary period you have the option to request an alternate work schedule. Permanent positions with the State of Alaska offer paid leave accrual, paid holiday leave, a comprehensive retirement plan, and a competitive health, vision, and dental plan.
The Working Environment You Can Expect:This uniquely rewarding position is located in the heart of Anchorage. The Anchorage Midtown Job Center has plenty of free parking and is surrounded by restaurants and grocery stores, which makes getting out of the office for lunch or a short break very convenient and time efficient. The daily work environment is full of variety with ever-changing priorities and assignments. The Anchorage Midtown Job Center has a team-centered, professional working environment emphasizing exceptional customer service. The Anchorage Midtown staff have strong core values and a solid commitment to our work, and we recognize that everyone has a specialized skill set that brings value to the team. This permanent position is customer-service driven and involves extensive contact with staff and customers via phone, email, video, and face-to-face.
Who We Are Looking For:To be successful in the position a candidate will need the following core competencies:
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
If this sounds like your skill set, please submit your complete application through Workplace Alaska!
To view the general description and example of duties for the position, please go to the following link:
Minimum Qualifications
One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Additional Required Information
**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.
SUPPLEMENTAL QUESTIONSApplicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.
DRIVER'S LICENSE REQUIREMENTApplicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW
Current resume with emphasis on knowledge, skills, and abilities that are directly related to the position. If you've already attached this to your application, there is no need to bring it.A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
Professional letters of reference from past or current employers are considered recent if the letters are one (1) year old or less.Personal or character references are NOT accepted in lieu of professional letters of reference.
LEGAL EMPLOYMENTThe State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
APPLICATION NOTICEYou can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note:
Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNIT If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located atEEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance please visit:Contact Information
Lacey Osburn
Resource Room Supervisor, Anchorage Region
Phone: (907) 269-0640
Fax: (907) 269-9686
Careers with the State of Alaska offer MANY benefits
The following information describes
typical
benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
AVTECConfidentialCorrectional OfficersMarine EngineersMt. Edgecumbe TeachersSupervisoryUnlicensed Vessel Personnel/Inland Boatman's UnionExempt employees (not covered by collective bargaining)
The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
General GovernmentLabor, Trades and CraftsPublic Safety Employees AssociationMasters, Mates & Pilots
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
Group-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)Long-term and short-term disabilityAccidental Death and DismembermentLong-term care (self and eligible family members)Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)Matching employer contribution into a defined contribution program (new employees)Employer contribution into a defined benefit or defined contribution program (current employees)Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social SecurityOption to enroll in the Alaska Deferred Compensation ProgramNote: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
Personal leave with an accrual rate increase based on time servedTwelve (12) paid holidays a year
01
Please explain how your prior work experience has prepared you to succeed in this position.
02
Customer Service: Provide in detail a time when you provided ideal customer service to an irate customer.
03
Flexibility: Give an example of a time when you were trying to meet a deadline and you were consistently interrupted. Explain how you accomplished meeting the deadline.
04
Integrity/Honesty: Tell me about a specific time when you objected to something that challenged your integrity or ethics. How did you respond?
05
Interpersonal Skills: Please describe when you had to deal with conflict at work. How did you handle it, and what was the outcome?
Required Question