Tekfortune Inc
Desktop Technician
Tekfortune Inc, Monterey Park, California, us, 91756
Job Title : Desktop Technician
Location :
Monterey Park, CA 91754
Responsibilities:
¿ Troubleshoot and resolve issues related to Office 365
¿ Image and install software on Windows, and Apple laptops/desktops
¿ Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
¿ Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
¿ Identify and resolve hardware and software application conflicts
¿ Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
¿ Responsible for asset tagging and entering all incoming equipment into our asset management system
¿ Collaborate with cross functional teams to properly onboard incoming new hires
¿ Ensure that hardware is properly assigned and updated into our management system
¿ Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
¿ Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
¿ Ensure that resolutions are consistent with company standards and policies
Must be available for 24/7 on-call support
Location :
Monterey Park, CA 91754
Responsibilities:
¿ Troubleshoot and resolve issues related to Office 365
¿ Image and install software on Windows, and Apple laptops/desktops
¿ Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
¿ Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
¿ Identify and resolve hardware and software application conflicts
¿ Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
¿ Responsible for asset tagging and entering all incoming equipment into our asset management system
¿ Collaborate with cross functional teams to properly onboard incoming new hires
¿ Ensure that hardware is properly assigned and updated into our management system
¿ Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
¿ Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
¿ Ensure that resolutions are consistent with company standards and policies
Must be available for 24/7 on-call support