Insight Global
ServiceNow Discovery Product Analyst
Insight Global, Atlanta, Georgia, United States, 30383
Job Responsibilities:Provide and lead analytical support to Discovery Product Owners or Product Managers engaged in the discovery, design, and delivery of implementing and operating the ServiceNow platformCollaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and developmentParticipate in the agile software development methodology, including design, testing, implementation, and deploymentIdentify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiencyWork with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solvedCollaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernizationEvaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefitsUnderstanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery teamTranslate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.Gather and catalog functional, non-functional, and technical requirements for stakeholder requests
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Required Skills3+ years product management / technical business analyst experience including defining user experience needs, writing epics, stories, acceptance criteria, etc.3+ Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence2+ years ServiceNow implementation experienceFamiliarity with APIs, SaaS, Integrations, Asset and Configuration Item attributesDeep understanding of Asset Discovery data sets, tools/methods, processes, workflows, normalization, and conflict resolutionDemonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teamsAbility to operate as part of cross-functional work streams to execute projects with quality and on-timeGood communication, presentation, and analytical skills with the ability to articulate to key partners
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Required Skills3+ years product management / technical business analyst experience including defining user experience needs, writing epics, stories, acceptance criteria, etc.3+ Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence2+ years ServiceNow implementation experienceFamiliarity with APIs, SaaS, Integrations, Asset and Configuration Item attributesDeep understanding of Asset Discovery data sets, tools/methods, processes, workflows, normalization, and conflict resolutionDemonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teamsAbility to operate as part of cross-functional work streams to execute projects with quality and on-timeGood communication, presentation, and analytical skills with the ability to articulate to key partners
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.