Insight Global
Desktop Support Consultant
Insight Global, Durham, North Carolina, United States, 27703
This role provides functional and technical support to an Insight Global client's employees and affiliates in the use of computer hardware, software, and other IT related services. This individual will be responsible for installing operating systems and applications, maintaining hardware/software updates, creating and maintaining technical documentation, and training staff on new technologies. They will assist in supporting the day-to-day audio-visual needs of onsite and offsite meetings/events,. This role will also serve as an administrator for Active Directory, Microsoft 365, VMware Workspace ONE, RACF, NCID and site parking.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .- Experience in using an end point management tool, like JAMF and VMware Workspace ONE, to register devices, deploy software packages, and maintain asset inventory- In depth knowledge of Active Directory, Azure Active Directory, VMware Workspace One - Knowledge of PowerShell scripting- Experience with managing and supporting M365 services (OneDrive, Teams, SharePoint, Power-BI, Power Automate, Stream, etc.)- Strong knowledge of Office Applications (Outlook, OneNote, Excel, Word and PowerPoint) and their integration points with SharePoint OnlinePossess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system- Experience with Windows and macOS installation and troubleshooting- Experience with audio-visual equipment, such as cameras, microphones, mixers, and sound system components- Knowledge of Active Directory, Group Policy, Microsoft Office applications, and Microsoft 365 (OneDrive, SharePoint, Teams)- Experience with setting up, hosting, and providing support for online meetings (Zoom and Microsoft Teams)- Experience with laptop imaging and provisioning
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .- Experience in using an end point management tool, like JAMF and VMware Workspace ONE, to register devices, deploy software packages, and maintain asset inventory- In depth knowledge of Active Directory, Azure Active Directory, VMware Workspace One - Knowledge of PowerShell scripting- Experience with managing and supporting M365 services (OneDrive, Teams, SharePoint, Power-BI, Power Automate, Stream, etc.)- Strong knowledge of Office Applications (Outlook, OneNote, Excel, Word and PowerPoint) and their integration points with SharePoint OnlinePossess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system- Experience with Windows and macOS installation and troubleshooting- Experience with audio-visual equipment, such as cameras, microphones, mixers, and sound system components- Knowledge of Active Directory, Group Policy, Microsoft Office applications, and Microsoft 365 (OneDrive, SharePoint, Teams)- Experience with setting up, hosting, and providing support for online meetings (Zoom and Microsoft Teams)- Experience with laptop imaging and provisioning