Bank of America Corporation
Business Control Manager - Consumer Investments
Bank of America Corporation, Lincoln, NE
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Manage the execution of internal control discipline and operational excellence within a LOB. Execute LOB specific processes and tools to drive adherence to enterprise-wide Standards. Support the implementation of QA/QC processes within the LOB through ongoing monitoring and testing of controls. Identify issues and/or control improvements for remediation, while assisting in building out actions plans and milestones. Acts as an ambassador of the risk culture.
The Business Control Manager will be responsible for identifying, improving and measuring the controls for assigned Consumer Investment processes. Ensuring control performance remain in expected thresholds, identifiying go to green plans and working with issues management team to address longer term control defiencies.
Key Responsibilities include:
- Understands end-to-end Consumer Investemnt model including: risks, controls and control metrics
- Responsible for monitoring and reporting process performance metrics for assigned processes
- Performs root cause analysis of non-performing metrics
- Collaborates with process owners on reaction plans when metrics are performing out of specification
- Drives risk identification culture within the business
- Collaborates with process owners to design process that are easy to follow; removes complexity.
- Assists with remediation efforts for audit issues, MRAs and control enhancements; ensures timely delivery of key milestones/action plans and closure of issues and projects.
- Develops sustainable monitoring and control plans post-issue closure.
Required Qualifications:
• Experience working with compliance and/or regulatory matters
• 3+ years of risk management and/or Line of Business, Compliance, Control, and/or business support experience
• Very strong communications skills, both written and verbal; ability to communicate with individuals at all levels of the organization
• Effective interpersonal skills and ability to solicit input from others
• Advanced level skills with PowerPoint for proven ability to create business reporting and compelling written presentations that articulate business strategy and objectives.
• Proficiency using Excel, front line systems and reporting tools
• Detail oriented, self starter, and ability to work independently
• Excellent organizational and analytical skills
• Effective time-management skills
• Ability to multi task, work with short deadlines and perform well under pressure
Desired Qualifications:
• Expert PowerPoint and Excel skills to include sources for inputs and outputs or use other tools to manage data
• Process mapping, Single Process Inventory, Process Owner portal knowledge.
• Process or Six Sigma background
• Experience with Visio or process mapping
• Prior experience working in Financial Services industry with experience leading
Enterprise Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Responsibilities:
Additional Skills Used:
Shift:
1st shift (United States of America)
Hours Per Week:
40
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Manage the execution of internal control discipline and operational excellence within a LOB. Execute LOB specific processes and tools to drive adherence to enterprise-wide Standards. Support the implementation of QA/QC processes within the LOB through ongoing monitoring and testing of controls. Identify issues and/or control improvements for remediation, while assisting in building out actions plans and milestones. Acts as an ambassador of the risk culture.
The Business Control Manager will be responsible for identifying, improving and measuring the controls for assigned Consumer Investment processes. Ensuring control performance remain in expected thresholds, identifiying go to green plans and working with issues management team to address longer term control defiencies.
Key Responsibilities include:
- Understands end-to-end Consumer Investemnt model including: risks, controls and control metrics
- Responsible for monitoring and reporting process performance metrics for assigned processes
- Performs root cause analysis of non-performing metrics
- Collaborates with process owners on reaction plans when metrics are performing out of specification
- Drives risk identification culture within the business
- Collaborates with process owners to design process that are easy to follow; removes complexity.
- Assists with remediation efforts for audit issues, MRAs and control enhancements; ensures timely delivery of key milestones/action plans and closure of issues and projects.
- Develops sustainable monitoring and control plans post-issue closure.
Required Qualifications:
• Experience working with compliance and/or regulatory matters
• 3+ years of risk management and/or Line of Business, Compliance, Control, and/or business support experience
• Very strong communications skills, both written and verbal; ability to communicate with individuals at all levels of the organization
• Effective interpersonal skills and ability to solicit input from others
• Advanced level skills with PowerPoint for proven ability to create business reporting and compelling written presentations that articulate business strategy and objectives.
• Proficiency using Excel, front line systems and reporting tools
• Detail oriented, self starter, and ability to work independently
• Excellent organizational and analytical skills
• Effective time-management skills
• Ability to multi task, work with short deadlines and perform well under pressure
Desired Qualifications:
• Expert PowerPoint and Excel skills to include sources for inputs and outputs or use other tools to manage data
• Process mapping, Single Process Inventory, Process Owner portal knowledge.
• Process or Six Sigma background
• Experience with Visio or process mapping
• Prior experience working in Financial Services industry with experience leading
Enterprise Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Responsibilities:
- Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Performs monitoring and testing of controls, identifying issues and control improvements for remediation
- Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Manages the performance and productivity of team members that conduct quality inspection reviews
- Ensures timely execution of QA activities including control execution, case management, and results reporting
- Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
- Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Additional Skills Used:
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
- Strategic Thinking
- Talent Development
- Data and Trend Analysis
- Decision Making
- Monitoring, Surveillance, and Testing
- Problem Solving
- Quality Assurance
Shift:
1st shift (United States of America)
Hours Per Week:
40