MetLife Services and Solutions, LLC
Business Procedures Consultant II - 4294
MetLife Services and Solutions, LLC, Tampa, FL
Description and Requirements
Job Location: M ust be commutable distance to MetLife Office in one or the four locations only - Tampa, FL, Aurora IL, Charlotte NC, or Bridgewater NJ
The Team You Will Join
Global Customer Service and Operations
The Global Customer Service and Operations (GSCO) team is the face and voice of MetLife to our customers and the center of the customer experience. Whether processing or problem solving, the work we do centers on connecting with the hearts and minds of customers to provide high-tech, high-touch care in the moments that matter most. Our team of supportive advocates provides a differentiated customer experience through patience, empathy, and understanding. Does this sound like you? Join us!
The Opportunity
The Business Procedures Consultant ensures base compensation in paid on time to brokers, general agents, and third-party entities. He or she will support compensation initiatives for new products and new compensation programs with a focus on continuous improvement, simplification, and risk reduction. The role works closely Implementation, Sales Support, Account Mangers, Product Design, technology, and other support organizations.
Business Procedures Consultant's a nalyze and respond to broker inquiries, while reviewing and developing new compensation workflows which enhance efficiency and team capacity. The Business Procedures Consultant create and maintains procedures to support process and technology changes. The Business Procedures Consultant will be required to manage small projects, influence change, and make presentations in person and virtually to leaders, partners, and peers. This is an exciting opportunity to build relationships with internal operations, product design, and technology partners.
What You Need to Succeed (Required Qualifications)
• 5 + years of relevant business experience.
• Ability to thrive in a challenging environment, which is continuously evolving to meet market needs.
• Strong analytical, critical thinking, and organization skills.
• Effective written and verbal communication skills are required.
What Can Give You an Edge (Additional Skills)
• Knowledge of the Cognos reporting tool, intermediate to advanced knowledge of Excel (Examples Pivot Table Skills, V-Lookups, etc.)
• Working knowledge of MS Word, PowerPoint, Outlook, SharePoint, Teams.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [redacted]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Job Location: M ust be commutable distance to MetLife Office in one or the four locations only - Tampa, FL, Aurora IL, Charlotte NC, or Bridgewater NJ
The Team You Will Join
Global Customer Service and Operations
The Global Customer Service and Operations (GSCO) team is the face and voice of MetLife to our customers and the center of the customer experience. Whether processing or problem solving, the work we do centers on connecting with the hearts and minds of customers to provide high-tech, high-touch care in the moments that matter most. Our team of supportive advocates provides a differentiated customer experience through patience, empathy, and understanding. Does this sound like you? Join us!
The Opportunity
The Business Procedures Consultant ensures base compensation in paid on time to brokers, general agents, and third-party entities. He or she will support compensation initiatives for new products and new compensation programs with a focus on continuous improvement, simplification, and risk reduction. The role works closely Implementation, Sales Support, Account Mangers, Product Design, technology, and other support organizations.
Business Procedures Consultant's a nalyze and respond to broker inquiries, while reviewing and developing new compensation workflows which enhance efficiency and team capacity. The Business Procedures Consultant create and maintains procedures to support process and technology changes. The Business Procedures Consultant will be required to manage small projects, influence change, and make presentations in person and virtually to leaders, partners, and peers. This is an exciting opportunity to build relationships with internal operations, product design, and technology partners.
What You Need to Succeed (Required Qualifications)
• 5 + years of relevant business experience.
• Ability to thrive in a challenging environment, which is continuously evolving to meet market needs.
• Strong analytical, critical thinking, and organization skills.
• Effective written and verbal communication skills are required.
What Can Give You an Edge (Additional Skills)
- Strong working knowledge of the Group Benefits business and Group Broker compensation.
- Strong collaboration and teamwork skills.
- Thriving on continuously learning and change.
• Knowledge of the Cognos reporting tool, intermediate to advanced knowledge of Excel (Examples Pivot Table Skills, V-Lookups, etc.)
• Working knowledge of MS Word, PowerPoint, Outlook, SharePoint, Teams.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [redacted]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.