Manager, Sales Development

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.

Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor's and master's degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.

Job Overview:

The Enterprise Sales Development Team serves global organizations, including leading companies, governments, and nonprofits, who seek to upskill or retrain their workforce with the world's best education. As part of Coursera's team. As part of Coursera's North America team, you will play a key role in increasing global access to a world-class education. You will manage a team of 6-10 Sales Development Representatives (SDRs). The SDR team is focused on identifying opportunities across the North America business primarily for our Enterprise Account Executives. The role also requires working across the organization (with sales managers, account executives, marketing, university partnerships, and legal) in service of Coursera's growth and long-term success.You will be responsible for driving your team's success, delivering the teams' opportunity creation, and revenue goals in the Coursera for Business space.

Responsibilities:

• Meet and exceed all team quarterly and annual sales quotas while driving pipeline growth for the NAMER Enterprise Account Executives
• Recruit, onboard and retain new SDRs, improve time to productivity for new team members while maintaining performance in the existing team
• Develop experienced team members for promotion and internal mobility opportunities
• Partner with marketing and sales teams on prospecting, campaigns, events and other initiatives
• Coach team members on inbound and outbound techniques, sales process and value selling approaches and Ensure accurate reporting of leads, pipeline, activities and forecasts and provide quantitative/qualitative analysis to inform the team on general trends, product, competitors
• Have a strong focus on input and output metrics. Closely monitor outreach efforts including dials per day, conversion rates to opportunities, hand-off to sales and close rates - with the aim to increase SDR productivity and contribution to pipeline and bookings

Basic Qualifications:

• 1+ years of sales management experience. Preferably in inside sales, or sales development managing a team of 5+ employees
• Demonstrated history of managing sales development representative teams and over-achieving quarterly and annual targets
• Background in coaching, leading and inspiring teams to drive performance
• Experience building and analyzing reports in Salesforce and providing accurate reporting metrics
• Demonstrated cross functional collaboration - presenting ability to work with different functions effectively and for overall benefit to the business

Preferred Qualifications:

• Entrepreneurial drive and comfort working as part of a team in ambiguous, quickly-changing environments
• Outstanding ability to collaborate, understand, and empathize with others
• Passion for education
• Business written and verbal communication skills, analytical and creative-problem solving abilities, excellent interpersonal skills, organizational, and operational skills

If this opportunity interests you, you might like these courses on Coursera:

• Sales Training: Building Your Sales Career
• Sales Training: Sales Team Management
• Groundwork for Success in Sales Development

Compensation:

Coursera offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. This role's targeted hiring base salary range is between 88,000 and 110,000. The actual base pay is dependent upon many factors, including but not limited to prior work experiences, training/education, transferable skills, business needs, and geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for variable pay, equity, and benefits.

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [redacted].

For California Candidates, please review our CCPA Applicant Notice here.

For our Global Candidates, please review our GDPR Recruitment Notice here.