Patient Services Coord. III

Job Description - Patient Services Coord. III (3306177)MGH Downtown is an adult Primary Care practice located in the heart of Downtown Boston. We strive to provide exceptional, compassionate, and personal medical care, incorporating new technologies to facilitate communication and increase care efficiency with long-standing qualities of human interaction. We value a collaborative relationship between each patient and the Primary Care team for overall patient wellbeing; customer service with kindness, respect, and confidentiality; high quality and efficient care; and, the diversity of our patients and staff. We seek a Practice Manager who will support the practice to further this mission.The Patient Services Coordinator III, under supervision of the Practice Manager, is the primary connection between patients and providers. This role provides general administrative support to healthcare providers in this high-volume, ambulatory setting.Welcomes patients and visitors to the clinic in a professional, consistent, timely, and respectful manner.Effectively interacts with a diverse population.Provides information to patients about hospital and practice policies and procedures.Performs all check-in and check-out functions as outlined by MGH/MGPO front desk standards, including verifying demographic and insurance information.Collects co-payments and meets copay collection targets as set by the Division and Primary Care.Triages complex telephone calls utilizing courteous customer service skills.Manages flow in waiting room, including updates to patients on wait times, and maintains neatness.Actively participates in the “team huddles” as part of the caring role of patients in team-based care.Schedules appropriate resources, such as interpreter services, as needed for the patient visit.Provides clinicians with scheduling support and day-to-day support.Verifies insurance coverage and alignment with the correct PCP.Actively involved in Primary Care practice re-design and process improvement.Works collaboratively with patients, staff, clinicians, and managers to determine needs and solve problems.Assists in training and orientation of new coordinators and staff.Performs all duties and responsibilities of a Patient Service Coordinator I and II.Performs all other duties that are unit specific and are appropriate to this level of position.Other tasks as assigned.QUALIFICATIONS:3-4 years of related experience preferably in a healthcare setting.High school diploma or GED equivalent required. Bachelors or Associates degree preferred.SKILLS/ABILITIES REQUIRED:Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures.Ability to effectively manage day-to-day operational tasks. Adeptly establish priorities. Is flexible to accommodate changes in priorities.Demonstrates initiative, continually strives to enhance the credibility of department. Takes ownership and responsibility for work and behavior.Ability to solve problems and resolve complex issues on behalf of providers and patients.Ability to conceptualize situations. Appropriately seeks guidance and direction.Ability to appropriately evaluate all aspects of a situation and to independently make appropriate and timely decisions.Excellent interpersonal and communication skills and a good command of English language.Knowledge of computer applications necessary. (word processing, electronic mail, Internet, and other office management systems).Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.Primary Location

MA-Boston-MGH 294 WashingtonWork Locations

MGH 294 Washington294 Washington StreetJob

Organization

Massachusetts General Hospital(MGH)Schedule

Full-timeStandard Hours 40Shift

Day JobPosted Shift Description Monday-Friday, 8:45am-5:15pmEmployee Status

RegularRecruiting Department MGH Primary Care Downtown

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