Director, Pricing Operations

This person will be responsible for building and leading Klaviyo's Pricing Operations' function. They will assemble and lead a cross-functional working team to ensure operational readiness for product and pricing launches. The Director of Pricing Operations will identify all required processes, systems and sign offs required to successfully launch new products/pricing. When there are risks/challenges, this person will lead the problem solving to define potential mitigation strategies, associated investment and timing.

In addition, the Director of Pricing Operations will be hands-on and lead cross-functional meetings, document decisions & follow-up on actions. This person will manage projects including tracking tasks, issues, system requirements, and risks. Identify product packaging and quoting business requirements and system impacts. Lead in the analysis, design, testing, and implementation of new product configurations.

How you'll have impact:

Build out the pricing operations function from scratch

Develop pricing operational processes and sign offs

Organize execution across 20+ stakeholders

Communicate progress/updates/risks to executive leadership

Problem solve/support execution decisions

Who you are:

10+ years of general work experience

SaaS Project management experience, ideally leading new product introductions and/or pricing operationalization

Energized by cross-functional collaboration

High level of attention to detail and ability to juggle multiple projects at once

Ultimate planner

Capable of communicating concepts clearly and credibly to multiple audiences

Self-motivated and thrives in a fast-paced environment

Strong understanding of SaaS business models and go-to-market

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