Associate Director, Parking Operations

Welcome to Land, Buildings & Real Estate: Land, Buildings & Real Estate (LBRE) is the operational core of Stanford University’s physical campus. LBRE constructs and maintains the Stanford campus, where advancements across the academic spectrum are made possible. Our work is founded upon the collective value of dedication, innovation, expertise, teamwork, and continuous improvement. We are committed to serving the university’s academic mission, as well as preserving and enhancing Stanford’s 8,180 acres, and pride ourselves on supporting the teaching and research of the university as “Caretakers of a LEGACY." Department Introduction: Stanford Transportation, a division of Land, Building, and Real Estate at Stanford University, aims to provide safe, reliable, and innovative sustainable transportation and parking solutions to the Stanford community. The department comprises several operational units including Retail, Customer Systems and Data Analysis, Marguerite (the shuttle service), Transit Demand Management, Bicycles, Communications, and Parking Operations. Parking Operations is responsible for maintaining over 18,000 parking spaces across Stanford's historic main campus and the Stanford Redwood City Campus, distributed across more than 100 lots, six multi-level underground garages, and five above-ground garages. Additionally, the department manages 200 electric vehicle charging stations and event parking. Parking enforcement utilizes License Plate Recognition (LPR) technology to manage and enforce parking efficiently. Job Purpose: This position is tasked with leading, planning, and administering various programs, including Parking Lot Maintenance, Parking Enforcement, and Event/Reserved Parking. This role involves collaboration with university departments, the Department of Public Safety, campus representatives, and students on strategic parking initiatives. Additionally, the position focuses on maintaining operational efficiencies, with a strong emphasis on quality service and impact mitigation. Spends the majority of time achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and campus wide goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes and projects. This position is an onsite position and is eligible for a hybrid schedule after successful completion of 6 months. Core Duties*: Plans and coordinates a variety of special administrative projects and assignments. Ability to analyze parking utilization to understand the balance of parking supply and demand, enabling data-driven decisions that meet the parking needs of the Stanford Community. Represents the Department in select working groups, committees, and partnerships, both internal and external to the University. Responsible for hiring, discipline, and termination of administrative personnel. Ensures customer service for the entire parking operations team and campus community. Provides leadership and management of the Parking Enforcement, Parking Maintenance, and Event Parking operations. Manages employee scheduling, work assignments, communication, and personnel development. Evaluates employee performance, gives regular feedback, and conducts annual performance reviews. Monitors work activities to ensure compliance with policies and procedures. Manages workflow and productivity of personnel to ensure that the needs of the department and campus community are met. Has knowledge of the Department, its employees, and how the department functions. Engages in problem-solving for organizational issues; makes recommendations for efficiencies and advancement. Plans and coordinates a variety of special administrative projects and assignments. Renews job knowledge by reading professional journals, participating in education opportunities, and belonging to professional organizations. Through direct individual efforts of the Director of Operations and proactive management of direct reports, develop and maintain an effective service leadership team that plans for the department's operational, budgetary, service level expectations, and resource needs. Work with individual units’ leaders within the department to develop goals, objectives, and strategies. Conduct quarterly reviews of the strategic and operational planning goals with the individual units and their managers/directors. Develops and provides key performance indicators reporting monthly Review budget impacts of strategic planning goals as part of the annual budget process. Manages third party contracts and vendors. Working closely with other department and campus partners, leadership, and student leaders on the following: o Ensure parking service programs are developed and implemented to support high customer service expectations. o Advise on the campus strategic and master parking planning. o Develop customer-oriented services. Working with oversight and advisory committees ensures proper transparency regarding parking policies and operations. o Serve as the campus representative on community groups as requested by Stanford Transportation Leadership. *Other duties may also be assigned Education & Experience: Bachelor’s degree in business, Public Administration, or a related field, supplemented with an additional five years of relevant professional experience, including at least five years in a managerial role overseeing exempt-level employees. Alternatively, a combination of education and equivalent experience is acceptable. Minimum of five years of experience in managing complex parking and transportation programs. Experience in overseeing parking enforcement in university or municipal settings. Experience in coordinating special event parking within a higher education campus setting. Knowledge, Skills and Abilities: Demonstrated project management capabilities. Proficiency in both short-term and long-term budget forecasting. Exceptional skills in communication, customer service, and collaboration. Possession of a valid driver’s license is required. Proven track record of managing parking and transportation programs within higher education or medical campus environments. Certifications and Licenses: None Physical Requirements: Frequently sitting, perform desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds. Occasionally stand/walk, twist/bend/stoop/squat, grasp lightly/fine manipulation, use a telephone, lift/carry/push/pull objects that weigh up to 11-20 pounds. Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds. Working Conditions: Frequently sitting, perform desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds. Occasionally stand/walk, twist/bend/stoop/squat, grasp lightly/fine manipulation, use a telephone, lift/carry/push/pull objects that weigh up to 11-20 pounds. Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds. Work Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu . The expected pay range for this position is $114,000 to $157,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards ) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

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