AHEAD
Briefing Program Coordinator
AHEAD, Chicago, Illinois, United States, 60290
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.The Executive Briefing Program Coordinator has overall responsibility for the Executive Briefing Program and will be the focal point for enhancing the existing Briefing Program with dynamic customer experiences, leading-edge technology, professionally produced content, and substantially increased event frequency.Primary Responsibilities
Deliver a world-class customer experience.Qualify briefing requests with sales leadership, strategically plan events, coordinate all tactical components of briefings (administrative/logistical/hospitality), and participate in the execution of briefings (In-Person / Virtual / Hybrid).Develop quality content for executive briefings.Facilitate post-event and ROI reporting.Compile, analyze and manage reporting of all significant metrics for the center, including usage statistics, and trends, evaluation scores, internal and external customer feedback.Facilitate the marketing, planning, management, and measurement of the Executive Briefing Program; including facilitation of actual client briefings.Work directly with customers, sales, marketing, administrative services, consulting, and executive leadership to strategically plan, schedule, and execute executive briefings.Work with internal program stakeholders and create internal communications to market briefing center programs to increase awareness and provide valuable communications to the company for event plans and communication.Manage financial aspects including forecasting, budget tracking, and purchase requisitions/orders.Develop synergy between multiple briefing programs.Work with Talent Development to develop and oversee briefing training programs for internal staff, client directors, and presenters.Strong understanding and knowledge of company partner ecosystem, solutions, and services.Understanding of Sales process/cycles.Strong customer service experience.Perform other duties and special projects as assigned.Manage day to day operations of the center including some administrative tasks.Technology-centric program experience preferred.Additional Responsibilities
Create and revise processes and procedures in support of the program's overall objectives.Create, drive, and oversee effective scheduling policies for briefings.Support corporate sales objectives by providing a professional solutions demonstration and meeting environment in which to conduct briefings.Develop template agendas for specific industries, solutions, and AHEAD practice areas.Train and develop Briefing Program staff (as required).Facilitate briefings as needed: open briefing, facilitate introductions, validate objectives, introduce discussion leaders, debrief between topics, note action items and recap, close briefing.Oversee maintenance of Briefing program intranet website.Manage digital Briefing Management System.Actively participate in industry associations.Work with Lab Program to ensure current demos and solution content.Knowledge
Company products and services.Company industry trends.Competitors' offerings.Thorough understanding of resources available for presentations and demos.Qualifications and Experience
Bachelor's Degree from four-year College or university in Business, Communications or a related field of study or five or more years of related experience (in addition to the experience requirements below) required.5 years or more of internal/external events management and briefing center experience.Past success in strategic planning, marketing, and execution of EBC management, executive briefings, sales meetings, trade shows, internal company-wide meetings and promotional events.Display a professional appearance and manner.Ability to conduct business at an executive level.Availability to work flexible work schedule as needed.Knowledge of CRM Tools; Salesforce.com and BriefingSource experience highly valuable.Ability to multi-task in a demanding, fast-paced environment with limited support.Excellent communication, presentation, and organizational skills required.Strong coordination and problem-solving skills required.Demonstrated ability to handle confidential information with discretion required.Ability to understand information technology concepts and industry as well as AHEAD's value proposition required.Successful experience conducting meetings and briefings with meeting tools required.Effectively handles difficult, potentially confrontational issues; diffuses conflict and/or resolves problem situations.Ability to operate equipment or tools, specifically audiovisual technology, and presentation software required.Strong computer skills, including proficiency with internet navigation and MS Office Suite, required.This is a contract position with the potential for full-time conversion.Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include:
Medical, Dental, and Vision Insurance401(k)Paid company holidaysPaid time offPaid parental and caregiver leavePlus more! See benefits
here
for additional details.
#J-18808-Ljbffr
Deliver a world-class customer experience.Qualify briefing requests with sales leadership, strategically plan events, coordinate all tactical components of briefings (administrative/logistical/hospitality), and participate in the execution of briefings (In-Person / Virtual / Hybrid).Develop quality content for executive briefings.Facilitate post-event and ROI reporting.Compile, analyze and manage reporting of all significant metrics for the center, including usage statistics, and trends, evaluation scores, internal and external customer feedback.Facilitate the marketing, planning, management, and measurement of the Executive Briefing Program; including facilitation of actual client briefings.Work directly with customers, sales, marketing, administrative services, consulting, and executive leadership to strategically plan, schedule, and execute executive briefings.Work with internal program stakeholders and create internal communications to market briefing center programs to increase awareness and provide valuable communications to the company for event plans and communication.Manage financial aspects including forecasting, budget tracking, and purchase requisitions/orders.Develop synergy between multiple briefing programs.Work with Talent Development to develop and oversee briefing training programs for internal staff, client directors, and presenters.Strong understanding and knowledge of company partner ecosystem, solutions, and services.Understanding of Sales process/cycles.Strong customer service experience.Perform other duties and special projects as assigned.Manage day to day operations of the center including some administrative tasks.Technology-centric program experience preferred.Additional Responsibilities
Create and revise processes and procedures in support of the program's overall objectives.Create, drive, and oversee effective scheduling policies for briefings.Support corporate sales objectives by providing a professional solutions demonstration and meeting environment in which to conduct briefings.Develop template agendas for specific industries, solutions, and AHEAD practice areas.Train and develop Briefing Program staff (as required).Facilitate briefings as needed: open briefing, facilitate introductions, validate objectives, introduce discussion leaders, debrief between topics, note action items and recap, close briefing.Oversee maintenance of Briefing program intranet website.Manage digital Briefing Management System.Actively participate in industry associations.Work with Lab Program to ensure current demos and solution content.Knowledge
Company products and services.Company industry trends.Competitors' offerings.Thorough understanding of resources available for presentations and demos.Qualifications and Experience
Bachelor's Degree from four-year College or university in Business, Communications or a related field of study or five or more years of related experience (in addition to the experience requirements below) required.5 years or more of internal/external events management and briefing center experience.Past success in strategic planning, marketing, and execution of EBC management, executive briefings, sales meetings, trade shows, internal company-wide meetings and promotional events.Display a professional appearance and manner.Ability to conduct business at an executive level.Availability to work flexible work schedule as needed.Knowledge of CRM Tools; Salesforce.com and BriefingSource experience highly valuable.Ability to multi-task in a demanding, fast-paced environment with limited support.Excellent communication, presentation, and organizational skills required.Strong coordination and problem-solving skills required.Demonstrated ability to handle confidential information with discretion required.Ability to understand information technology concepts and industry as well as AHEAD's value proposition required.Successful experience conducting meetings and briefings with meeting tools required.Effectively handles difficult, potentially confrontational issues; diffuses conflict and/or resolves problem situations.Ability to operate equipment or tools, specifically audiovisual technology, and presentation software required.Strong computer skills, including proficiency with internet navigation and MS Office Suite, required.This is a contract position with the potential for full-time conversion.Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include:
Medical, Dental, and Vision Insurance401(k)Paid company holidaysPaid time offPaid parental and caregiver leavePlus more! See benefits
here
for additional details.
#J-18808-Ljbffr