Microsel Of Colorado Llc
Managed Services (MSP) Support Technician III
Microsel Of Colorado Llc, Englewood, Colorado, United States, 80112
Location: Centennial, COJob Type: Full-Time On-siteSalary:
$55,000 to $70,000 per yearManaged Services IT Support Technician IIIDon't settle for a job.
Continue your career!
TrinWare has been in business since 2004.
We have an opening in our Managed Services NOC for an IT Support Technician III!Why pick TrinWare?Excellent benefits, including insurance cost share.Like minded computer enthusiasts that have over 250+ years of combined experience under one roof.A professional environment that is centered around learning and growth.Established customer base.Large current expansion of current business with large growth planned throughout the next 3-5 years.About UsTrinWare, a 20-year-old Centennial Colorado based Managed Services provider, IT Outsourcing Company and custom computer production manufacturer is looking for their newest member to join our team. Our continued growth and diverse expansions in the MSP and IT Outsourcing marketplace require the addition of a ConnectWise Integration Specialist.
This position works an 8-hour shift between 7:00 AM and 6:00 PM.Do you have a passion for technology? Do you enjoy a fast-paced work environment? Is multi-tasking something you thrive on? Do you have experience with ConnectWise Manage, ConnectWise Sell and the MSP Marketplace? Do you have a comprehensive knowledge of Project Management in The IT Outsourcing and Managed Service Provider business environment?Because we manufacture and assemble custom computer systems and provide a full suite of IT Outsourcing solutions and Managed Services to our customers, TrinWare is looking for the ideal candidate to fill this
Managed Services IT Support Technician III
position. Are you anxious to learn more?Do you consider yourself a person who understands the need for operational efficiencies? Do you like working with a fine-tuned organization?This position reports to the TrinWare Centennial, CO office and also requires onsite services provided at our client locations.If so, keep reading… you may be the new team member we are looking for!SummaryTrinWare’s Managed Services Support Technician III provides frontline technical support for a variety of clients in the Denver Metro Area and beyond. This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado. Hours for this role will be 40 hours per week operating between 7:00AM to 6:00PM Monday through Friday with occasional off-hours work. This position will occasionally require travel to customer locations, primarily within the Denver metro area.Please provide a cover letter or letter of interest.Essential QualificationsREQUIRED: 5+ years’ client-facing service desk experience in a managed services or multi-tenant support company using RMM and PSA tools5+ years’ experience with onsite server and IT rack configuration(‘s).Experience providing IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.Linux experience is preferred.Experience performing basic troubleshooting and administration of servers, networks (WAN and LAN), routers, firewalls, and cybersecurity best practices.Advanced technical understanding of operating systems, business applications, printing systems, and network systems.Experience managing and servicing clients through RMM and PSA toolsStrong customer service focus and ability to bring hospitality to each support ticketStrong time management skills and the ability to stay organized during high volumeProfessional written and verbal communication and interpersonal skills including active listening, demonstrating empathy, patience, and a positive attitude.Current IT professional certifications from Microsoft, VMware, Cisco, CompTIA, or other preferred vendors desiredValid State issued driver's licenseExperience with Microsoft Windows 7, 10 and 11Experience with client VPN set up and troubleshooting.Experience with network printers and copierExperience with PDF viewing and editing toolsExperience with computer and user set upExperience with ConnectWise Manage and Automate is a plusExperience with TrinWare’s core technologies preferredMicrosoft Office 365 suiteVoIP desk phones and cloud phone systemsSpam filter administrationClient antivirus and antimalware toolsExperience with VMWare & HyperV server managementKnowledge of Azure and AWSWillingness to learn continuously and escalate issues when appropriateClean MVRAbility to pass a drug and/or alcohol screen and background checkDuties and ResponsibilitiesPeople Leadership
Serve as an escalation resource for fellow IT service desk support technicians.Train and mentor junior techniciansIT Service Delivery
Work daily in ConnectWise for scheduling, dispatching, and completing service ticketsUnderstand ConnectWise by completing assigned computer-based training, job shadowing, and on-the-job trainingProvide remote support via phone and ConnectWise software.Provide excellent onsite service, rack and IT configuration and deskside support.Administration and maintenance of the RMM and other software system alerts, and respond accordingly through service tickets to meet pre-defined SLA’sProvide great documentation of work performed in our PSA tools (e.g. ConnectWise)Escalate service or project issues that cannot be completed within Service Level Agreement timeframesFully understand TrinWare’s service agreements to provide appropriate IT servicesActively demonstrate and cultivate TrinWare’s Core Values in both internal and external situationsParticipate in an on-call rotationIndependently perform computer and user set up for internal and external clientsProvide technical expertise and services to TrinWare’s internal and external customers through project work and proactive recommendationsDelight customers with high-quality customer service, both remote and face to faceOwn the successful outcome and customer satisfaction of each assigned taskProduce great documentation of all work performed in our PSA toolsCommunicate effectively within the team to ensure all customer requests are addressedStrive to learn and continuously improve technical and business skillsUphold TrinWare’s Core Values and standards of customer service in all internal and external interactionsServer configuration, administration and updatesMobile device managementAdministration of cloud environmentsFinancial Responsibility
Fully document work time in systems of record, primarily ConnectWiseProperly account for all physical assets and software deployed to clientsOrganizational Leadership
Continue learning and professional development by taking advantage of TrinWare’s reimbursement for professional IT certificationsRelationshipsThis position reports to the Director of TechnologyBenefitsTrinWare’s available benefits include:Company sponsored Medical, Dental, VisionLife, Short- and Long-term disability401K with matchingPaid holidays, vacation and sick leaveEmployee discount, referral and assistance programsTrinWare Core ValuesTrinWare’s culture is a combination of high professional standards and a tight-knit team atmosphere.
These Core Values are the driving force behind the who, what and why of our mission.
We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology’s great service providers.GOALS:G rowthO ptimismA ccountabilityL eadershipS ervice Clients
Compensation details:
55000-70000 Yearly Salary
PI4f93f3932eec-35216-34235634
$55,000 to $70,000 per yearManaged Services IT Support Technician IIIDon't settle for a job.
Continue your career!
TrinWare has been in business since 2004.
We have an opening in our Managed Services NOC for an IT Support Technician III!Why pick TrinWare?Excellent benefits, including insurance cost share.Like minded computer enthusiasts that have over 250+ years of combined experience under one roof.A professional environment that is centered around learning and growth.Established customer base.Large current expansion of current business with large growth planned throughout the next 3-5 years.About UsTrinWare, a 20-year-old Centennial Colorado based Managed Services provider, IT Outsourcing Company and custom computer production manufacturer is looking for their newest member to join our team. Our continued growth and diverse expansions in the MSP and IT Outsourcing marketplace require the addition of a ConnectWise Integration Specialist.
This position works an 8-hour shift between 7:00 AM and 6:00 PM.Do you have a passion for technology? Do you enjoy a fast-paced work environment? Is multi-tasking something you thrive on? Do you have experience with ConnectWise Manage, ConnectWise Sell and the MSP Marketplace? Do you have a comprehensive knowledge of Project Management in The IT Outsourcing and Managed Service Provider business environment?Because we manufacture and assemble custom computer systems and provide a full suite of IT Outsourcing solutions and Managed Services to our customers, TrinWare is looking for the ideal candidate to fill this
Managed Services IT Support Technician III
position. Are you anxious to learn more?Do you consider yourself a person who understands the need for operational efficiencies? Do you like working with a fine-tuned organization?This position reports to the TrinWare Centennial, CO office and also requires onsite services provided at our client locations.If so, keep reading… you may be the new team member we are looking for!SummaryTrinWare’s Managed Services Support Technician III provides frontline technical support for a variety of clients in the Denver Metro Area and beyond. This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado. Hours for this role will be 40 hours per week operating between 7:00AM to 6:00PM Monday through Friday with occasional off-hours work. This position will occasionally require travel to customer locations, primarily within the Denver metro area.Please provide a cover letter or letter of interest.Essential QualificationsREQUIRED: 5+ years’ client-facing service desk experience in a managed services or multi-tenant support company using RMM and PSA tools5+ years’ experience with onsite server and IT rack configuration(‘s).Experience providing IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.Linux experience is preferred.Experience performing basic troubleshooting and administration of servers, networks (WAN and LAN), routers, firewalls, and cybersecurity best practices.Advanced technical understanding of operating systems, business applications, printing systems, and network systems.Experience managing and servicing clients through RMM and PSA toolsStrong customer service focus and ability to bring hospitality to each support ticketStrong time management skills and the ability to stay organized during high volumeProfessional written and verbal communication and interpersonal skills including active listening, demonstrating empathy, patience, and a positive attitude.Current IT professional certifications from Microsoft, VMware, Cisco, CompTIA, or other preferred vendors desiredValid State issued driver's licenseExperience with Microsoft Windows 7, 10 and 11Experience with client VPN set up and troubleshooting.Experience with network printers and copierExperience with PDF viewing and editing toolsExperience with computer and user set upExperience with ConnectWise Manage and Automate is a plusExperience with TrinWare’s core technologies preferredMicrosoft Office 365 suiteVoIP desk phones and cloud phone systemsSpam filter administrationClient antivirus and antimalware toolsExperience with VMWare & HyperV server managementKnowledge of Azure and AWSWillingness to learn continuously and escalate issues when appropriateClean MVRAbility to pass a drug and/or alcohol screen and background checkDuties and ResponsibilitiesPeople Leadership
Serve as an escalation resource for fellow IT service desk support technicians.Train and mentor junior techniciansIT Service Delivery
Work daily in ConnectWise for scheduling, dispatching, and completing service ticketsUnderstand ConnectWise by completing assigned computer-based training, job shadowing, and on-the-job trainingProvide remote support via phone and ConnectWise software.Provide excellent onsite service, rack and IT configuration and deskside support.Administration and maintenance of the RMM and other software system alerts, and respond accordingly through service tickets to meet pre-defined SLA’sProvide great documentation of work performed in our PSA tools (e.g. ConnectWise)Escalate service or project issues that cannot be completed within Service Level Agreement timeframesFully understand TrinWare’s service agreements to provide appropriate IT servicesActively demonstrate and cultivate TrinWare’s Core Values in both internal and external situationsParticipate in an on-call rotationIndependently perform computer and user set up for internal and external clientsProvide technical expertise and services to TrinWare’s internal and external customers through project work and proactive recommendationsDelight customers with high-quality customer service, both remote and face to faceOwn the successful outcome and customer satisfaction of each assigned taskProduce great documentation of all work performed in our PSA toolsCommunicate effectively within the team to ensure all customer requests are addressedStrive to learn and continuously improve technical and business skillsUphold TrinWare’s Core Values and standards of customer service in all internal and external interactionsServer configuration, administration and updatesMobile device managementAdministration of cloud environmentsFinancial Responsibility
Fully document work time in systems of record, primarily ConnectWiseProperly account for all physical assets and software deployed to clientsOrganizational Leadership
Continue learning and professional development by taking advantage of TrinWare’s reimbursement for professional IT certificationsRelationshipsThis position reports to the Director of TechnologyBenefitsTrinWare’s available benefits include:Company sponsored Medical, Dental, VisionLife, Short- and Long-term disability401K with matchingPaid holidays, vacation and sick leaveEmployee discount, referral and assistance programsTrinWare Core ValuesTrinWare’s culture is a combination of high professional standards and a tight-knit team atmosphere.
These Core Values are the driving force behind the who, what and why of our mission.
We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology’s great service providers.GOALS:G rowthO ptimismA ccountabilityL eadershipS ervice Clients
Compensation details:
55000-70000 Yearly Salary
PI4f93f3932eec-35216-34235634