Alterra Mountain Company
The Lodges Guest Services Manager - Year Round
Alterra Mountain Company, Park City, Utah, United States, 84060
Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resortsFriends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)Subsidized meals at Employee Dining Rooms offered for staff while on shiftSubsidized housing options available for seasonal full-time staffDiscounts for staff members at restaurants, shops, and service providers in Park CityHealthcare options are available for staff members401k plan with company matchPURPOSE OF POSITION:
To oversee all aspects of daily customer service operations at The Lodges. To ensure guest, owner and employee satisfaction at The Lodges. To provide a safe environment for the guests, owners and employees. To achieve budgeted profitability by adhering to Deer Valley Resort Service and Safety Standards and exercise fiscal responsibility and sound management practices.
RESPONSIBILITIES:
Act as a liaison for all departments in The Lodges, working with all departments and department managers to foster a spirit of teamwork and cooperationAs a member of Deer Valley Management Team, demonstrate and uphold all DVR policies and provide corrective discipline action when necessaryDemonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy. Document problems and resolutions and respond promptly to all owner and guest requestsManage all front desk operations, including but not limited to concierge, bell staff, ticket sales and guest reservation check-in and check-out proceduresEnsure staffing levels provide quality coverage and effective workflow in all departments. Schedules should adhere to budgetary guidelines; service standards should reflect occupancy levels if not mutually exclusiveHire, train, schedule, supervise and perform timely evaluations of full time and seasonal guest services staffImplement controls/checklists, as appropriateConduct daily stand-up meetings and participate in weekly department manager staff meetingsIn conjunction with the The Lodges General Manager review monthly financial statements including balance sheet and profit and loss statementsFacilitate communication with owners regarding special concierge requests, coordinating owner communication and booking all owner reservationsHave working knowledge of all department operations and cross train as neededMaintain office inventory and organize and maintain records, files, calendars, and a variety of databasesOversee the process of The Lodges check requests, financial records, including but not limited to budget preparation and tracking, posting code training, and owner billingAttend association board meetings and annual meetings as requiredParticipate in committees as assignedGeneral knowledge of Park City preferredOther duties and responsibilities as assignedQUALIFICATIONS:
Minimum of two years management experience in the hospitality industry, preferably front desk, concierge or front of houseMust be computer literate and have a working knowledge of Word and ExcelProperty management system experience preferredPossess strong interpersonal verbal and written communication skills and the ability to develop professional relationships with Association Board of Directors, homeowners, guests and staffPossess tremendous patience and understanding, superior problem solving skills and have a great sense of humor and professional demeanorMust be able to multi-task, be organized, and prioritize effectivelyWorking knowledge of budgets and front office accounting proceduresWorking knowledge of HOA management and specific governing documentsMust have experience in management of condo rental program, including owner relations and solicitation of ownersMust be able to manage the staff required for the daily operations in The Lodges, including the HOAs, management only and rental management residences in contract with DVRL&MFlexible schedule, weekends and evening shifts requiredMust be able to lift 30 lbs., carry luggage and have a valid Utah Driver's LicenseDATES OF EMPLOYMENT:
Year Round
PAY RATE:
Pay: $55,000 - 65,000, dependent on experience
Deer Valley Resort is an Equal Opportunity Employer.
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resortsFriends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)Subsidized meals at Employee Dining Rooms offered for staff while on shiftSubsidized housing options available for seasonal full-time staffDiscounts for staff members at restaurants, shops, and service providers in Park CityHealthcare options are available for staff members401k plan with company matchPURPOSE OF POSITION:
To oversee all aspects of daily customer service operations at The Lodges. To ensure guest, owner and employee satisfaction at The Lodges. To provide a safe environment for the guests, owners and employees. To achieve budgeted profitability by adhering to Deer Valley Resort Service and Safety Standards and exercise fiscal responsibility and sound management practices.
RESPONSIBILITIES:
Act as a liaison for all departments in The Lodges, working with all departments and department managers to foster a spirit of teamwork and cooperationAs a member of Deer Valley Management Team, demonstrate and uphold all DVR policies and provide corrective discipline action when necessaryDemonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy. Document problems and resolutions and respond promptly to all owner and guest requestsManage all front desk operations, including but not limited to concierge, bell staff, ticket sales and guest reservation check-in and check-out proceduresEnsure staffing levels provide quality coverage and effective workflow in all departments. Schedules should adhere to budgetary guidelines; service standards should reflect occupancy levels if not mutually exclusiveHire, train, schedule, supervise and perform timely evaluations of full time and seasonal guest services staffImplement controls/checklists, as appropriateConduct daily stand-up meetings and participate in weekly department manager staff meetingsIn conjunction with the The Lodges General Manager review monthly financial statements including balance sheet and profit and loss statementsFacilitate communication with owners regarding special concierge requests, coordinating owner communication and booking all owner reservationsHave working knowledge of all department operations and cross train as neededMaintain office inventory and organize and maintain records, files, calendars, and a variety of databasesOversee the process of The Lodges check requests, financial records, including but not limited to budget preparation and tracking, posting code training, and owner billingAttend association board meetings and annual meetings as requiredParticipate in committees as assignedGeneral knowledge of Park City preferredOther duties and responsibilities as assignedQUALIFICATIONS:
Minimum of two years management experience in the hospitality industry, preferably front desk, concierge or front of houseMust be computer literate and have a working knowledge of Word and ExcelProperty management system experience preferredPossess strong interpersonal verbal and written communication skills and the ability to develop professional relationships with Association Board of Directors, homeowners, guests and staffPossess tremendous patience and understanding, superior problem solving skills and have a great sense of humor and professional demeanorMust be able to multi-task, be organized, and prioritize effectivelyWorking knowledge of budgets and front office accounting proceduresWorking knowledge of HOA management and specific governing documentsMust have experience in management of condo rental program, including owner relations and solicitation of ownersMust be able to manage the staff required for the daily operations in The Lodges, including the HOAs, management only and rental management residences in contract with DVRL&MFlexible schedule, weekends and evening shifts requiredMust be able to lift 30 lbs., carry luggage and have a valid Utah Driver's LicenseDATES OF EMPLOYMENT:
Year Round
PAY RATE:
Pay: $55,000 - 65,000, dependent on experience
Deer Valley Resort is an Equal Opportunity Employer.