Disputes Manager

BMTX OverviewBM Technologies, Inc. (NYSE American: BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be found at www.bmtx.com.Our MissionWe are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact!About The RoleWe are seeking an experienced professional to lead our Regulation E department, with a strong focus on reducing fraudulent claims while ensuring compliance with federal regulations. The Disputes Manager will be responsible for leading, inspiring, coaching and developing a group of high performing colleagues on the Disputes Team in Fraud Prevention & Investigations at BMTX under the direction of the SVP, Fraud Prevention & Investigations.Primary & Essential ResponsibilitiesOversee all aspects of Regulation E compliance and dispute resolutionDevelop and implement strategies to detect and prevent fraudulent claimsManage a team of analysts and investigatorsStay current with regulatory changes and industry best practicesCollaborate with other departments to improve fraud prevention measuresAnalyze data to identify trends and potential areas of riskCoach, mentor and develop staff, including overseeing new employee recruitment, on boarding, and retention of high performing colleagues.Empower employees to take responsibility for their jobs and goals through goal setting, feedback, and performance development planning.Report on department performance and fraud reduction metricsRequired Skills & ExperienceBachelor’s degree in Finance, Business, or related field5+ years of experience in banking compliance, with focus on Regulation EStrong knowledge of electronic funds transfer regulations and fraud prevention techniquesExcellent analytical and problem-solving skillsLeadership experience and ability to manage a team effectivelyProficiency in data analysis and reporting toolsPreferred Qualifications:Advanced degree or relevant certifications (e.g., CAMS, CFE)Experience with machine learning or AI-driven fraud detection systems