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Nazareth College

House Manager (Performing Arts)

Nazareth College, Rochester, New York, United States, 14600


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Position Details

Position Information

Position Title House Manager (Performing Arts)

Position Type Staff

Requisition Number 21304

Department Arts Center

Title of Supervisor Patron Services Coordinator

Full-time/ Part-time Part-time

Work Hours per Week varies

Weeks Per Year varies

Months Per Year: 12

Work Days varies

Work Hours varies

End Date (required for Temporary, Per Diem, Independent Contractor/Agency):

Salary Range $16.00 per hour

Hours and Months Varies

Exemption Status Non-Exempt

Staff Job Description

Job Description Summary

The House Managers ensure the smooth operation of the theater lobby and corresponding venue — Callahan Theater and Beston Hall primarily — seating areas. They provide high-level customer service to patrons before, during, and after shows, lead the Front of House team of ushers and volunteers, collaborate with the Stage/Production Manager and Box Office Coordinator, facilitate accessible seating, and maintain safe public areas.

Essential Functions

Foster a welcoming and professional environment for all patrons, students, staff, and volunteers.

Lead the Front of House team and ensure the smooth running of FOH operations (usher position assignments, late seating policies, program distribution, ticket scanning, accessible seating, emergency evacuation procedure, safe conditions of public areas, etc.).

Facilitate entry of all patrons into the venue in a safe and orderly fashion.

Collaborates with the Stage/Production Manager and Box Office Coordinator to determine when to open the ‘House’ (when it is safe and appropriate for the general public to enter the theater), and assure seamless event timeline(s) and needs.

Handles any patron issues or concerns/emergencies that may arise during the event.

Prepare timely/accurate submission of event reports following each performance.

Required Education, Experience, Technology Applications and Skills

Proficiency using Excel and Google Docs.

Demonstrated ability to effectively communicate and collaborate with diverse groups of people in a professional and engaging manner.

Able to work independently.

Must be able to work some evening/weekend shifts.

Preferred Education, Experience, Technology Applications and Skills

The ability to work during school breaks is helpful.

Music and theatre knowledge is a plus.

Supervisory Responsibilities

In addition to overseeing students, ushers, greeters, and volunteers, the House Manager is the public ‘face’ of the performance venue and is responsible for the safe and serene operation of the lobby and auditorium before, during and after all events.

Physical Requirements

Standing, walking, climbing stairs, moving companion chairs, lifting boxes of printed event programs, moving and storing patron service equipment (walkers, wheelchairs, scooters, etc).

Equipment to be used

Computer, ticket scanners, walkie talkies.

Posting Detail Information

Posting Date 08/15/2024

Closing Date 09/02/2025

EEO Statement

Nazareth University is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates from all backgrounds to apply.

Special Instructions to Applicants

Quick Link https://jobs.naz.edu/postings/3970

Applicant Documents

Required Documents

Resume

Cover Letter

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).