Centraprise
Incident Manager
Centraprise, Denver, Colorado, United States, 80285
Role: Incident Manager
Location-Denver, CO ( Onsite From Day 1 )
*Telecom Domain Exp Must.
Exp:12+ Yrs
Rate:$65/hr
Incident management support covering all P1/P2/P3(Potential Impacting) Incidents from Initiating bridge call start till Incident restoration.Ticket management analysis and follow-up till closureOverseeing the incident management process and team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and impact on the business.Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.Collaborating with the incident management team to ensure that all protocols are diligently followed.Logging all incidents and their resolution to see if there are recurring malfunctions.Adjusting the incident management process as required to ensure its effectiveness.Communicating with upper management if major issues are found in the IT system.Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.Aligning and coordinating activities between customer, vendor and TM teamRequirement:
Bachelor's degree in information technology, engineering, or a related field.At least 5 year's experience working in IT service management, or a similar role.Good Knowledge on RAN, LTE, 5G & should have worked on mobile network NOCStrong knowledge of IT service management software including ITILExcellent managerial skills and ability to collaborate with team members.Ability to analyze a high volume of technical data and work in a fast-paced environment.Strong problem solving, analytical, and time management skills.
Thanks & RegardsIsmail Khan
( LeadTalent Acquisition )
3 Ethel Rd,Suite#304, Edison, NJ, 08817Ph
:848-209-8332
Email: ismail@expedent.com
LinkedIN: https://www.linkedin.com/in/ismail-khan-885665188/
400 E Royal Lane, Suite#221, Irving, TX,75039
E-Verify and MWBE Certified Company
We respect your online privacy. If you would like to be removed from our mailing list please reply with
"Remove"
in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce.
Location-Denver, CO ( Onsite From Day 1 )
*Telecom Domain Exp Must.
Exp:12+ Yrs
Rate:$65/hr
Incident management support covering all P1/P2/P3(Potential Impacting) Incidents from Initiating bridge call start till Incident restoration.Ticket management analysis and follow-up till closureOverseeing the incident management process and team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and impact on the business.Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.Collaborating with the incident management team to ensure that all protocols are diligently followed.Logging all incidents and their resolution to see if there are recurring malfunctions.Adjusting the incident management process as required to ensure its effectiveness.Communicating with upper management if major issues are found in the IT system.Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.Aligning and coordinating activities between customer, vendor and TM teamRequirement:
Bachelor's degree in information technology, engineering, or a related field.At least 5 year's experience working in IT service management, or a similar role.Good Knowledge on RAN, LTE, 5G & should have worked on mobile network NOCStrong knowledge of IT service management software including ITILExcellent managerial skills and ability to collaborate with team members.Ability to analyze a high volume of technical data and work in a fast-paced environment.Strong problem solving, analytical, and time management skills.
Thanks & RegardsIsmail Khan
( LeadTalent Acquisition )
3 Ethel Rd,Suite#304, Edison, NJ, 08817Ph
:848-209-8332
Email: ismail@expedent.com
LinkedIN: https://www.linkedin.com/in/ismail-khan-885665188/
400 E Royal Lane, Suite#221, Irving, TX,75039
E-Verify and MWBE Certified Company
We respect your online privacy. If you would like to be removed from our mailing list please reply with
"Remove"
in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce.