Employee Relations Manager

Ameriprise Financial has an exciting opportunity for an Employee Relations Manager to join our team! This role will play an integral part in developing and maintaining effective employee relations (ER) across the enterprise by consulting with employees, leaders, and HR Business Partners on sensitive matters related to ER issues, such as: progressive discipline, harassment, discrimination, policy violations and fraud/whistleblower complaints, etc. This person will exercise employment law knowledge to handle escalated issues identified by the Employee Relations call center group (ERGSC) through detailed investigations. Key Responsibilities Resolve complex employee relations issues by providing consultation to employees and leaders and conducting thorough investigations of complaints. Lead cases from research, investigation, documentation and resolution. Apply strong knowledge of employment law and organization policies and practices to develop recommendations and solutions, while balancing risk and business objectives. Provide advice and counsel to leaders on sensitive employee situations, such as policy interpretation, conflict resolution, performance management and disciplinary actions, including terminations, and other issues presenting risk to the organization. Strategically collaborate with HR Business Partners, leaders, and Centers of Excellence to identify trends within business groups and identify root causes. Conduct climate assessments, develop recommendations, and coach leaders on implementing action plans to address identified issues. Proactively maintain current knowledge of employment laws and regulations. Contribute to special projects, which may include the development, communication and implementation of policies or new HR programs, trainings, or initiatives that impact ER matters. Provide coaching, guidance and mentoring to the ERGSC team to help enhance overall team effectiveness. Required Qualifications Bachelor's Degree or equivalent 5 to 7 years proven experience Advanced knowledge in Employee/Labor law, legal compliance requirements, HR trends and newly-surfacing litigation/regulatory areas. Outstanding investigative skills, and past experience handling complex and sensitive employee relations matters. Advanced problem solving skills and ability to work and think independently with minimal direction. Demonstrate strong written and verbal communication skills, including ability to communicate effectively to a diverse audience. Ability to build confidence and clearly coach leaders/employees through sensitive matters. Demonstrated leadership skills and abilities with ability to negotiate and influence effectively across the organization. Effective time management skills and ability to balance multiple demands and competing priorities and adapt to changes in the work environment.