Amano McGann, Inc.
Service Manager
Amano McGann, Inc., San Leandro, California, United States, 94579
POSITION OVERVIEW
Fulfill a key role in the organization to increase overall profitability of the Branch by motivating and assisting employees, within their area of responsibility, to be successful in their role. Accomplish AMI Branch objectives by planning, and coaching of staff, managing service operations and evaluating activities thus enabling the Branch Manager to meet overall branch objectives. The Service Manager reports to the General Manager.
JOB RESPONSIBILITIES
Accountable for achieving Profit and Loss as well as branch operational goals.
Direct overall responsibility for achieving service goals.
Scheduling, dispatching, debriefing service requestsQuotingAssist in/as back up to invoicingReviewing customer requests for credits/concessions and recommending courses of action/optionsFirst line of communication with customer concerns
Oversight for all project work and Project Staff
Work with Sales to accurately identify site needs for accurate equipment and softwareWork with Project team to ensure receiving, planning, preparation, execution and commissioning run in a timely manner
Effective communication that creates a collaborative environment with all parties that Branch Management interacts with
ClientsSubcontractorsBranch, SupportCorporate personnel
Creates effective solutions to meet or exceed client's expectations through collaborative planning with all departments within the AMI organizationWorks with GM to maintain staff
Recruiting, selecting, orienting, and training employeesmaintaining a safe, secure, and legal work environmentdeveloping personal growth opportunities of staff and self
Accomplishes staff results
communicating job expectationsplanning, monitoring, and appraising job resultscoaching, counseling, and disciplining employeesdeveloping, coordinating, and enforcing systems, policies, procedures, and productivity standards
Assists GM with operational planning and establishing strategic goals
gathering pertinent business, financial, service, and operations informationidentifying and evaluating trends and optionschoosing courses of action by defining objectives, evaluating outcomes in line with overall corporate direction and reporting those outcomes to GM or other applicable management as required/needed
Maintains quality service
upholding quality and customer service standardsanalyzing and resolving quality and customer service problemsidentifying trendsrecommending system improvements.
Maintains professional and technical knowledge
attending educational workshops or trainingreviewing professional publicationsestablishing personal networksbenchmarking state-of-the-art practicesparticipating in professional societies.
Directs Branch and Service Department as it relates to quarterly inventory counts and procedure.Contributes to Branch success by accomplishing goals set forth on an annual basisCreates a positive work environment for all partiesUnderstands and participates in overall branch goalsEffective communication of all goals and objectives to all team membersProvide leadership that creates an environment of unity with all internal and external stakeholders.Branch leadership requires all facets of business to operate in harmony including
sales, operations, project managementclient solution requests and planning.
Additional duties as assignedACCOUNTABILITIES AND PERFORMANCE MEASURES
Seeks opportunities to improve profitability as measured on performance metricsMaintains high customer satisfaction ratings that meet company standardsCompletes required training and development objectives in a timely mannerORGANIZATIONAL ALIGNMENT
Reports to the General ManagerWorks closely and collaboratively with the General Manager, Administrative Assistant, Project Foreman, Sales Executive and technical services team.
Fulfill a key role in the organization to increase overall profitability of the Branch by motivating and assisting employees, within their area of responsibility, to be successful in their role. Accomplish AMI Branch objectives by planning, and coaching of staff, managing service operations and evaluating activities thus enabling the Branch Manager to meet overall branch objectives. The Service Manager reports to the General Manager.
JOB RESPONSIBILITIES
Accountable for achieving Profit and Loss as well as branch operational goals.
Direct overall responsibility for achieving service goals.
Scheduling, dispatching, debriefing service requestsQuotingAssist in/as back up to invoicingReviewing customer requests for credits/concessions and recommending courses of action/optionsFirst line of communication with customer concerns
Oversight for all project work and Project Staff
Work with Sales to accurately identify site needs for accurate equipment and softwareWork with Project team to ensure receiving, planning, preparation, execution and commissioning run in a timely manner
Effective communication that creates a collaborative environment with all parties that Branch Management interacts with
ClientsSubcontractorsBranch, SupportCorporate personnel
Creates effective solutions to meet or exceed client's expectations through collaborative planning with all departments within the AMI organizationWorks with GM to maintain staff
Recruiting, selecting, orienting, and training employeesmaintaining a safe, secure, and legal work environmentdeveloping personal growth opportunities of staff and self
Accomplishes staff results
communicating job expectationsplanning, monitoring, and appraising job resultscoaching, counseling, and disciplining employeesdeveloping, coordinating, and enforcing systems, policies, procedures, and productivity standards
Assists GM with operational planning and establishing strategic goals
gathering pertinent business, financial, service, and operations informationidentifying and evaluating trends and optionschoosing courses of action by defining objectives, evaluating outcomes in line with overall corporate direction and reporting those outcomes to GM or other applicable management as required/needed
Maintains quality service
upholding quality and customer service standardsanalyzing and resolving quality and customer service problemsidentifying trendsrecommending system improvements.
Maintains professional and technical knowledge
attending educational workshops or trainingreviewing professional publicationsestablishing personal networksbenchmarking state-of-the-art practicesparticipating in professional societies.
Directs Branch and Service Department as it relates to quarterly inventory counts and procedure.Contributes to Branch success by accomplishing goals set forth on an annual basisCreates a positive work environment for all partiesUnderstands and participates in overall branch goalsEffective communication of all goals and objectives to all team membersProvide leadership that creates an environment of unity with all internal and external stakeholders.Branch leadership requires all facets of business to operate in harmony including
sales, operations, project managementclient solution requests and planning.
Additional duties as assignedACCOUNTABILITIES AND PERFORMANCE MEASURES
Seeks opportunities to improve profitability as measured on performance metricsMaintains high customer satisfaction ratings that meet company standardsCompletes required training and development objectives in a timely mannerORGANIZATIONAL ALIGNMENT
Reports to the General ManagerWorks closely and collaboratively with the General Manager, Administrative Assistant, Project Foreman, Sales Executive and technical services team.