FULLER THEOLOGICAL
Collaborative Technology Coordinator
FULLER THEOLOGICAL, Pasadena, California, United States, 91122
Collaborative Technology Coordinator
Department:
Information Technology ServicesHours:
40 Hours per WeekFT/PT/TEMP:
Full TimeExempt Status:
Non-ExemptLocation:
In-Person, Pasadena, CA
Brief Description:
Under the immediate supervision of the Assistant Director of Information Technology Services, the Collaborative Technology Coordinator will spearhead implementation of tasks associated with the use of collaborative learning equipment housed in classrooms and meeting spaces on Fuller's Pasadena campus and its remote campuses based in Houston and Phoenix.Maintenance of all collaborative technology equipment (including upkeep, upgrades, and repairs, when applicable) and training others on the use of this technology are key aspects of this role.This position also aids in assignment of learning spaces to in-person courses hosted on the Pasadena campus each quarter, under consultation with Fuller's Teaching and Learning department.This position may also be called upon to assist with set up and running of Event Production technology.Principal Duties/Responsibilities:
Partner with the Teaching and Learning staff to determine the optimal location for each in-person course held on Fuller's Pasadena campus (reserve spaces in Room Scheduling software, when needed)Perform the setup and cleanup of video conferencing equipment for Face to Face Online Live classes on Fuller's Pasadena campus, and provide connection and scheduling assistance for meetingsProvide graceful, primary support for technology - inclusive of Zoom meetings - used in classrooms and meeting spaces; troubleshoot and resolve problems as they arise during active use of equipment, under high pressure situations, at timesCoordinate support for Fuller's A/V and video conferencing systems at all campus locationsAddress queries from Faculty and the wider Fuller community about collaborative technology, via written and face-to-face communication • Be mindful of, and enforce, ITS policies regarding collaborative technology use by faculty, staff, and studentsMonitor and manage recordings and provide access to recordings as needed according to policyContinually inventory equipment to verify functionality and proactively prevent failureIn conjunction with the ITS Operations team, address requests through the ticketing systemAssist in making decisions about resource allocations, ensuring full coverage of collaborative technology needsConduct training of staff and faculty on use of collaborative technology hardware and softwareStay current on emerging technology, especially new Zoom feature offeringsProactively inform Fuller faculty and staff, including the ITS Operations team, of current and emerging collaborative technology that will enhance the learning experienceRun and mix live audio/videoCreate policies and guidance manuals, as needed, to maintain equipment functionality between usersProvide general Tier 1 technical support in partnership with the larger Tech Support team, as availableSkills, Knowledge, and Physical Requirements Required:Bachelor's Degree or equivalent work experience is requiredExperience with audio/visual integration and repairExperience with Polycom video conferencing systems (or other comparable endpoint system)Intermediate troubleshooting skills for laptop computers (running a range of macOS and Windows versions), Zoom meetings, video conferencing systems and audio/visual equipmentIntermediate to advanced experience with Google WorkspaceBeginning to intermediate to advanced knowledge of Microsoft Office/Microsoft 365 productsAbility to collaborate and engage with individuals at all levels of the institution in a productive way, through verbal and written meansAbility to work with little supervision and to prioritize daily tasksInterest in ensuring all in-person and online gatherings using collaborative technology run smoothlyProven ability to set and meet deadlinesStrong organizational and problem solving skillsIdentify sensitive situations and maintain confidentialityAble to lift 35 pounds, push 50 pounds on a cartAdaptable to changing demands, while maintaining a sense of humor and a spirit of helpfulnessExperience in higher education, a plusPatience and a strong sense of empathy are an asset in this roleAdditional Remarks:• Must be willing to abide by Fuller Community StandardsThis position is fully in-person on the Pasadena, CA campusPay Scale:• Hourly rate the seminary expects to pay: $20.00 per hour
Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion.
Department:
Information Technology ServicesHours:
40 Hours per WeekFT/PT/TEMP:
Full TimeExempt Status:
Non-ExemptLocation:
In-Person, Pasadena, CA
Brief Description:
Under the immediate supervision of the Assistant Director of Information Technology Services, the Collaborative Technology Coordinator will spearhead implementation of tasks associated with the use of collaborative learning equipment housed in classrooms and meeting spaces on Fuller's Pasadena campus and its remote campuses based in Houston and Phoenix.Maintenance of all collaborative technology equipment (including upkeep, upgrades, and repairs, when applicable) and training others on the use of this technology are key aspects of this role.This position also aids in assignment of learning spaces to in-person courses hosted on the Pasadena campus each quarter, under consultation with Fuller's Teaching and Learning department.This position may also be called upon to assist with set up and running of Event Production technology.Principal Duties/Responsibilities:
Partner with the Teaching and Learning staff to determine the optimal location for each in-person course held on Fuller's Pasadena campus (reserve spaces in Room Scheduling software, when needed)Perform the setup and cleanup of video conferencing equipment for Face to Face Online Live classes on Fuller's Pasadena campus, and provide connection and scheduling assistance for meetingsProvide graceful, primary support for technology - inclusive of Zoom meetings - used in classrooms and meeting spaces; troubleshoot and resolve problems as they arise during active use of equipment, under high pressure situations, at timesCoordinate support for Fuller's A/V and video conferencing systems at all campus locationsAddress queries from Faculty and the wider Fuller community about collaborative technology, via written and face-to-face communication • Be mindful of, and enforce, ITS policies regarding collaborative technology use by faculty, staff, and studentsMonitor and manage recordings and provide access to recordings as needed according to policyContinually inventory equipment to verify functionality and proactively prevent failureIn conjunction with the ITS Operations team, address requests through the ticketing systemAssist in making decisions about resource allocations, ensuring full coverage of collaborative technology needsConduct training of staff and faculty on use of collaborative technology hardware and softwareStay current on emerging technology, especially new Zoom feature offeringsProactively inform Fuller faculty and staff, including the ITS Operations team, of current and emerging collaborative technology that will enhance the learning experienceRun and mix live audio/videoCreate policies and guidance manuals, as needed, to maintain equipment functionality between usersProvide general Tier 1 technical support in partnership with the larger Tech Support team, as availableSkills, Knowledge, and Physical Requirements Required:Bachelor's Degree or equivalent work experience is requiredExperience with audio/visual integration and repairExperience with Polycom video conferencing systems (or other comparable endpoint system)Intermediate troubleshooting skills for laptop computers (running a range of macOS and Windows versions), Zoom meetings, video conferencing systems and audio/visual equipmentIntermediate to advanced experience with Google WorkspaceBeginning to intermediate to advanced knowledge of Microsoft Office/Microsoft 365 productsAbility to collaborate and engage with individuals at all levels of the institution in a productive way, through verbal and written meansAbility to work with little supervision and to prioritize daily tasksInterest in ensuring all in-person and online gatherings using collaborative technology run smoothlyProven ability to set and meet deadlinesStrong organizational and problem solving skillsIdentify sensitive situations and maintain confidentialityAble to lift 35 pounds, push 50 pounds on a cartAdaptable to changing demands, while maintaining a sense of humor and a spirit of helpfulnessExperience in higher education, a plusPatience and a strong sense of empathy are an asset in this roleAdditional Remarks:• Must be willing to abide by Fuller Community StandardsThis position is fully in-person on the Pasadena, CA campusPay Scale:• Hourly rate the seminary expects to pay: $20.00 per hour
Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion.